You haven't searched anything yet.
JOB DESCRIPTION Reporting to the Spa Concierge Supervisor, the Spa Concierge Specialist is an outgoing, motivated individual capable of adapting to change in a fast past service driven environment.
This position demonstrates passion for people; encouraging and inspiring guests to elevate their health and beauty, while creating a memorable Best in Class experiences.
The Spa Concierge Specialist is responsible for providing Best in Class in-person and phone contact service with guests at the Spas front desk and retail boutique.
Working in a merchandise-selling environment, responsibilities of the Spa Concierge Specialist also includes operational retail and service excellence, and meeting or exceeding Department financial goals.
The Spa Concierge Specialist is also responsible for providing a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.
Essential Duties & Responsibilities
1. Initiates and connects in-person and by phone contact with guests to ensure all reservations for Spa service, pool rentals, day pass, and special events are executed with highest level of guest service;
with a sense of urgency with each guest. Assists guests with booking changes, and inquiries regarding reservations. Conducts guest database profile research to identify special requests and guide guest to appropriate Therapist or service to meet their needs.
Manages VIP arrivals; communicates to designated personnel for escort and delivery of amenities. Communicates effectively to guests in a high volume call setting.
Suggests promotions and special event participation pertaining to guests specific Casino offers as well as Spa specialty promotions.
Ensures guest database information is updated and accurate at all times; verifies addresses, phone numbers, email and preferences.
2. Responsible for Point of Sales transactions and confirms accuracy of all Point of Sales activities while properly handling multiple forms of tender.
Responsible to close out Point of Sale at end of each shift. Communicates variance issues and submits discrepancies to Accounting in designated period.
Assists with visual merchandising and must be well versed in different services offered at Spa facility to be able to provide accurate information to guests.
4. Models and improves store operations to optimize productivity and ensures compliance with all policies and procedures, visual merchandising standards and product flow efficiency to create elevated guest experiences.
5. Assists with maintaining cleanliness, health and safety of all Spa facilities, front desk, retail, fitness area and dispensary for professional Spa products.
6. Champions and manages strong loyalty wellness membership program.
7. Performs other duties as assigned to support efficient operation of Department.
Education / Experience / Qualifications
Certificates / Licenses / Registrations
At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
Yaamava Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Last updated : 2024-07-17
Full Time
$25k-30k (estimate)
07/19/2024
08/11/2024
sanmanuel.com
Highland, CA
1,000 - 3,000
The job skills required for Spa concierge include Communicates Effectively, Guest Service, Accounting, Point of Sale, etc. Having related job skills and expertise will give you an advantage when applying to be a Spa concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Spa concierge. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Spa concierge positions, which can be used as a reference in future career path planning. As a Spa concierge, it can be promoted into senior positions as an Electrologist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Spa concierge. You can explore the career advancement for a Spa concierge below and select your interested title to get hiring information.
If you are interested in becoming a Spa Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Spa Concierge for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Spa Concierge job description and responsibilities
The spa concierge takes payment at the end of the visit.
02/14/2022: Lexington, KY
Responsible for coordination and booking of Spa services, handling reservations, up-sell services, packages, and specials.
04/27/2022: Omaha, NE
This position will perform reservations and receptionist procedures as stated by the Spa Manager.
02/24/2022: Fort Smith, AR
A spa concierge handles day-to-day operations such as bookings, appointments, marketing, retail sales, and minor housekeeping duties.
02/14/2022: Boca Raton, FL
Ensure the spa front desk operates efficiently and create memorable experiences for spa guests.
03/26/2022: Eugene, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Spa Concierge jobs
Acquire some related work experience and a high school diploma or GED certificate.
02/20/2022: Cheyenne, WY
Step 3: View the best colleges and universities for Spa Concierge.