We are a fun, energetic, team-oriented boutique (1 doctor) dental practice in San Ramon seeking a positive, driven, patient-focused Front Office/Financial Coordinator. You will be the face and voice of our practice, the first person a patient speaks with and sees so you are vital to ensuring each patient has an exceptional experience in our office.

Qualities we are seeking:

· Exhibit phenomenal communication skills (both verbal and written)

· Have exceptional customer service skills

· Have working knowledge of a dental office and front office functions

· Have a business mindset and understand office financials, scheduling to goal and the impact on the bottom line

· Very comfortable with technology (YAPI, Weave, Dentrix, online/mobile payments)

· Are highly proficient in dental insurance billing and claims (we currently have 3 plans but are working towards being fully fee for service)

· Are comfortable and confident in collecting from patients, especially for high value cosmetic treatments

· Have the ability to multi-task

· Are detail-oriented

· Are punctual and reliable

· Are eager to learn and grow

· Are willing to work as a team, help your teammates when needed

Your responsibilities include:

· Independently manage all front office responsibilities (you are the only front office staff)

· Answer multi-line phones

· Greet patients and develop rapport and relationships, treating each patient like family

· Schedule to goal using block booking techniques (training provided) for 1 doctor and 2 hygienists, maximizing efficiency/flow as well as meeting practice goals

· Create and present treatment plans, exhibiting at least a 90% close rate

· Conduct new patient interviews, building value and gaining trust

· Collect insurance co-payments and pre-payment for treatment

· Verify insurance eligibility and benefits

· Follow up on direct patient billing and collections (ensure accounts receivables are current)

· Follow up on insurance billing and claims (ensure accounts receivables are current)

· Use technology for patient communication (text, email, online forms and payments)

· Generate and reconcile end of day reports, including day sheets and deposit slips

Minimum Requirements:

· 2 years previous dental front office experience

· Tech savvy and comfortable with the variety of software and tools we use (Dentrix, YAPI, Weave, etc)

· Must have basic math skills and understand practice financials (posting correctly to ledger, practice receivables, meeting production and collection goals, etc.)

***DA/RDA is a PLUS so you understand the dental procedures you are presenting***

Benefits:

· Paid Holidays

· Paid Vacation

· Medical

· Dental

· Bonus based on practice goals

· Quarterly team social outings

Salary is based on experience.

Job Type: Full-time (Mon-Fri; 4 patient-focused days and 1 admin day)