270 TECHNICAL SERVICES MANAGER Jobs in Albuquerque, NM
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Sandia Resort And Casino is Hiring a TECHNICAL SERVICES MANAGER Near Albuquerque, NM
Position Summary
Manages the technical support activities for the IT department. Maintains and updates computer equipment, hardware, and software to meet the organization needs. Maintains the IT department’s inventory and coordinates general purchasing of hardware and software. Supervises a team of Helpdesk personnel that provide technical support to the organization with emphasis on customer service and improved efficiency.
Supervision Exercised
Reports to the Director of IT.
Supervises the Helpdesk Technician II and Helpdesk Technician I team members.
Major Duties and Responsibilities
- Manages projects, installs, configures, upgrades, maintains, monitors system performance, network resources and provide guidance to team members.
- Supervises helpdesk personnel in accordance with organizational policies and goals.
- Insures Helpdesk personnel follow all standard operating procedures.
- Assigns, distributes and reviews work orders for accuracy and completeness.
- Leads Helpdesk team in operating and maintaining the Avaya telecommunications system.
- Provides project management work for the department, which may include reviewing contractor work.
- Organizes and maintains all computer inventory and software licensing, processes purchase requisitions for hardware and software and maintain all departmental equipment inventory levels.
- Coordinates technical projects.
- Performs other tasks such as departmental scheduling, payroll and other administration duties delegated by the IT Director.
- Develops performance measures and standards for helpdesk personnel.
- Ensures that all Helpdesk associate evaluations are completed properly and adhere to all HR processing guidelines.
- Develops, manages and monitors a departmental budget and ensures adherence to departmental budget goals and objectives.
- Completes all required internal management training courses offered by the HR department.
- Ensures 100% compliance of all MIS Internal Controls and Standard Operating procedures.
- Regularly reviews the IT Work Order system and provide recommendations for reducing repeat issues.
- Recommends internal/external training for staff.
- Conducts regularly scheduled stand ups.
- Coordinates regularly scheduled IT technician meetings.
- Performs other related duties as assigned.
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
- Working knowledge of the following applications: Microsoft Windows 2003 Server, Microsoft Exchange 2003 Server, Active Directory.
- Working knowledge of the following applications: Microsoft Office Suite of applications, Windows XP Desktop Operating Systems, Avaya Phone Switch.
- Knowledge of PC systems.
- Must have knowledge of budget preparation and management.
- Must possess strong customer service skills.
- Must have excellent written and verbal communication skills.
- Ability to work independently.
- Ability to create reports and maintains files.
- Ability to analyze business requirements and make recommendations for improvement through technology.
- Must have knowledge of the NIGC MICS, Gaming Commission Regulations, Internal Controls and Casino/Resort Policy & Procedures.
inimum Qualifications, Education and Experience
Required:
- Bachelor’s Degree in Computer Science, IT, CIS (Computer Information Systems), IT or related field and five (5) years IT support related experience managing IT budgets, purchasing, and inventory controls, including two (2) years’ experience supervising helpdesk personnel in a 500 desktop, multi-application environment. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling nine (9) years may substitute for the required education and experience.
Licensing Status
- Must be able to obtain and maintain the required Gaming License.
- Will require a post-offer, pre-employment and random drug screening.
Working Conditions
- Work is performed indoors and outdoors. Outside work is subject to temperature extremes and inclement weather conditions.
- Must be willing to work in a 24x7 environment and be part of an on-call rotation.
- Work hours subject to change with overtime work required.
- Subject to hazards which may cause personal bodily harm; smoke; diseases; cuts bruises, burns, common cold, influenza, dust, odors and elevated noise levels.
- Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
- Duties may involve walking, standing for long periods of time, sitting and crouching.
Job Summary
Full Time
Consumer Services
$84k-108k (estimate)
04/17/2023
06/17/2024
sandiacasino.com
ALBUQUERQUE, NM
100 - 200
1994
Private
ALFREDO HERNANDEZ
$10M - $50M
Consumer Services
Related Companies
About Sandia Resort And Casino
Sandia Resort & Casino offers accommodation, dining and spa services.
The job skills required for TECHNICAL SERVICES MANAGER include Project Management, Customer Service, Technical Support, Verbal Communication, Telecommunications, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a TECHNICAL SERVICES MANAGER. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by TECHNICAL SERVICES MANAGER. Select any job title you are interested in and start to search job requirements.
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