42 Front Office Agent Jobs in Albuquerque, NM
Sandia Resort & Casino is Hiring a Front Office Agent Near Albuquerque, NM
DescriptionPosition Summary
Accommodate resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Receives cash, or credit cards from guests and records transactions. Answers inquires pertaining to hotel services. Promotes positive guest relations. Operates computer terminal at Front Desk.
Supervision Exercised
Reports to the Front Desk Supervisor.
Major Duties and Responsibilities
Provides all guests with friendly, courteous and timely service. Greets, registers, and assigns rooms to guests on arrival. Keeps records of room availability and guests' accounts. Computes bills, collects payments, and makes change for guests. Provides back up to reservations by making and confirming reservations. Posts charges for rooms, food, liquor, or telephone calls, to guest accounts. Transmits and receives messages. Issues room keys. Answers inquiries pertaining to Sandia Resort and Casino. Deposits guests' valuables in hotel safes or safe-deposit boxes. Stocks brochures at front desk.
Knowledge, Skills And AbilitiesExcellent customer service skills. Excellent written and oral communication skills. Knowledge of computers and Windows software. Basic mathematic skills. The ability to run a computerized cash register. Excellent organizational skills
RequirementsMinimum Qualifications, Education and Experience
RequiredHigh School Diploma, GED certification or equivalent. One (1) year experience in a hotel or customer service job. Must be at least 18 years of age.
Licensing Status
Must be able to successfully pass a stringent background investigation. Will require a post-offer, pre-employment and random drug screening.
Job Summary
Full Time
Consumer Services
$26k-35k (estimate)
06/10/2024
07/09/2024
sandiacasino.com
ALBUQUERQUE, NM
100 - 200
1994
Private
ALFREDO HERNANDEZ
$10M - $50M
Consumer Services
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About Sandia Resort & Casino
Sandia Resort & Casino offers accommodation, dining and spa services.
The job skills required for Front Office Agent include Customer Service, Credit Card, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Agent positions, which can be used as a reference in future career path planning. As a Front Office Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Agent. You can explore the career advancement for a Front Office Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Agent job description and responsibilities
The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift.
03/20/2022: Greenville, MS
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
04/26/2022: San Francisco, CA
They provide information about the hotel, available rooms, rates and amenities.
02/25/2022: New Haven, CT
A Front Desk Agent provides an epic level of service for Hotel's guests and owners.
04/01/2022: Springfield, OR
Respond to clients’ complaints in a timely and professional manner.
04/27/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Agent jobs
A great front desk agent should be smiling 100% of the time.
05/04/2022: Lorain, OH
Maintain and update knowledge on all resort facilities, packages and special events within premises.
03/28/2022: Baltimore, MD
Assisting guests with disabilities.
04/24/2022: Dothan, AL
Operate switchboard and assisting with inquiries.
04/05/2022: Saint Louis, MO
The optimal front desk person must also be an excellent multitasker.
04/28/2022: New London, CT
Step 3: View the best colleges and universities for Front Office Agent.
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