19 GUEST SERVICES SUPERVISOR Jobs in Albuquerque, NM
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Sandia Resort And Casino is Hiring a GUEST SERVICES SUPERVISOR Near Albuquerque, NM
Position Summary
In addition to performing the standard duties as a Spa Receptionist, the Guest Services Supervisor oversees the spa receptionists as well as the spa attendants to assure exceptional customer service and that all standards are met including service goals, booking goals and retail goals. Assist as Spa MOD in the absence of the Spa Manager or Assistant Spa Manager. As the leader of the customer experience on the sales floor, this position has the primary duty of actively directing and managing front desk customer service and retail sales, and serves as a departmental resource to all other staff. Oversees all spa attendant duties to ensure the facility and environment are maintained in accordance with company expectations.
Supervision Exercised
Reports to the Spa Manager.
Supervises the following personnel:
- Spa Receptionist(s)
- Spa Attendant(s)
Major Duties and Responsibilities
- Ensures that all front desk staff maintain high standards of greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Handles customer questions, complaints and issues.
- Maintain retail inventory and ensure items are in stock.
- Meet financial objective as outlined in annual budget.
- Assists with the booking of guest appointments.
- Supervises cashiering activities during shift including cash handling and banking procedure, and instructs staff in credit policies, SMS and POS system policies and procedures and facilities.
- Supervises and ensures all spa attendants are thoroughly trained and uphold all service standards and the facility and environment are maintained according to departmental standards.
- Implements and conducts daily stand-ups in accordance with resort and spa goals, as assigned by spa management.
- Build and maintain superior product knowledge with education provided by spa vendors, trade shows, etc.
- Assists in setting sales targets, create and drive positive sales environment among all spa staff.
- Performs other duties as need or required by management.
Knowledge, Skills and Abilities
- Knowledge of the spa industry.
- Knowledge of Spa products.
- Ability to supervise others.
- Excellent customer/guest service skills.
- Excellent verbal and written communication skills.
- Knowledge of various treatments, therapies and services of a spa operation.
- Ability to resolve customer/guest conflicts.
- Ability to be well organized.
- Knowledge of business principles.
Minimum Qualifications, Education and Experience
Required:
- High School Diploma, GED certification or equivalent.
- Must have up to (3) years of customer service experience.
- Must have at least (1) year of past supervisory experience.
- Proficient in Microsoft Office including Excel, Word, and Outlook.
- Must be at least 21 years of age.
- Must be able to acquire a liquor certification within first 30 days. (Must be able to handle liquor.)
Preferred:
- Additional retail experience
- Prior experience with a spa booking system
- One (1) year experience in a spa environment
Licensing Status
- Must be able to successfully pass a Background Investigation.
- Will require a post-offer, pre-employment and random drug screening.
Working Conditions
- Work is performed indoors.
- Work hours subject to change with overtime work required.
- Subject to hazards which may cause personal bodily harm; smoke; diseases; cuts bruises, burns, common cold, influenza, dust, odors and elevated noise levels.
- Duties may involve walking, standing for long periods of time, sitting and crouching.
- Specific required movements include the following:
- Trunk- bend, twist, rotate, push, pull, carry.
- Arms – reach, carry, lift, twist, and rotate.
- Legs – lift, push, pull, twist, and rotate.
- Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.
Job Summary
Full Time
Consumer Services
$32k-47k (estimate)
01/28/2023
07/27/2023
sandiacasino.com
ALBUQUERQUE, NM
100 - 200
1994
Private
ALFREDO HERNANDEZ
$10M - $50M
Consumer Services
Related Companies
About Sandia Resort And Casino
Sandia Resort & Casino offers accommodation, dining and spa services.
The job skills required for GUEST SERVICES SUPERVISOR include Guest Service, Customer Service, Cash Handling, Written Communication, Microsoft Office, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a GUEST SERVICES SUPERVISOR. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by GUEST SERVICES SUPERVISOR. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for GUEST SERVICES SUPERVISOR positions, which can be used as a reference in future career path planning. As a GUEST SERVICES SUPERVISOR, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary GUEST SERVICES SUPERVISOR. You can explore the career advancement for a GUEST SERVICES SUPERVISOR below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Supervisor job description and responsibilities
Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.
02/10/2022: Charleston, SC
Building a strong team and shape staff behaviors to accomplish desired results.
03/12/2022: Bridgeport, CT
Taking reservations, checking/checkout guest, assisting guest, responsible for auditing all front office daily transactions.
03/10/2022: Waterloo, IA
Acting as hotel system liaison and performed all Guest Service Representative Functions.
02/19/2022: Idaho Falls, ID
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Supervisor jobs
A bachelor's degree from an accredited college or university with some previous supervisory experience would be sufficient to apply for the post of a guest services supervisor.
02/06/2022: Juneau, AK
Step 3: View the best colleges and universities for Guest Services Supervisor.
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