About Us

Sandy's Racing | Gaming is located in Ashland, Kentucky. We are fun, engaging, rewarding and our goal is making Sandy's Racing | Gaming the Tri-State's newest and most exciting entertainment destination, featuring slot-like games, an all-new Sportsbook betting lounges, unique dining and live entertainment! #ALL IN.

Our work environment includes:

• Growth opportunities
• Lively atmosphere
• Company perks

Sandy's Racing | Gaming is currently seeking a Marketing Associate to play a critical role in providing a wide range of administrative support to the Marketing Department.

Position Summary

As a Marketing Associate, you will provide a wide range of administrative support to the Marketing Manager and the Marketing Coordinator.

Expectations

• Enthusiastically support SANDY’S ‘ALL IN’ Mission, Vision & Values
• Establish a positive, fun-filled atmosphere that provides value for all customers and co-workers.
• Maintain a punctual attendance record.
• Stays up to date on upcoming events and promotions.

Responsibilities

• Foster an environment that embodies Sandy’s #ALL IN philosophy by creating a fun-filled, entertaining atmosphere. Enthusiastically promote Sandy’s culture of offering superior guest service and actively building long-lasting guest relations.
• Places, accepts, and screens telephone calls and refers calls to others as appropriate.
• Issues comps when necessary and following established guidelines.
• Assist in the management of Sandy’s Gaming website to display all current and accurate information regarding promotions, races, entertainment schedules, and any other needed information.
• Monitor Sandy’s Information email to answer customer questions and inquiries.
• Hosts promotional events and improves upon the guest experience.
• Develop event timelines, schedules, and checklists to ensure all aspects of events are well-organized and executed smoothly.
• Collaborate with the Gaming Manager to plan and execute live events, performances, and promotional activities that enhance the overall entertainment offerings of the facility.
• Collaborate with the Gaming and Entertainment Manager to promote events through various channels, including social media, online platforms, and in-house signage.
• Distributes all related information regarding VIP arrival and related programs to all departments.
• Communicates all pertinent guest information to the hosts and managers to maintain consistency and alleviate potential problems.
• Maintains high standards of courtesy, professionalism, and discretion in all communications to or about preferred customers.
• Answers questions from customers and employees pertaining to Source Rewards, tier status, promotions, events, entertainment, and the casino’s products and services.
• Tracks play data for marketing programs, following established guidelines.
• Inputs data into standard department reports using Excel and Word.
• Keep inventory of supplies and replenish as needed under budgeted expense goals.
• Other duties as assigned by your supervisor.
• Willing to train the right candidate.

Qualifications

• Must be at least 21 years of age or older.
• Must be able to acquire and maintain applicable Kentucky Horse Racing Commission licensing.
• Must have extremely strong customer service and communication skills to handle guest inquiries, questions, and complaints.
• Must possess excellent communication, organizational and interpersonal skills.
• Must be proficient with the use of PC applications such as Microsoft Outlook, Word, and Excel.
• Must possess problem-solving, critical thinking and decision-making skills.
• A professional appearance and team player is required.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must possess good interpersonal skills and be a team player.
• Most possess problem-solving skills.
• Ability to complete multiple tasks under time constraints.
• Excellent interpersonal skills and a team player required.

Education & Experience

• One to three years of Marketing experience is a plus.
• Experience in website and social media management.
• Great interpersonal skills, cheerful attitude, and team player are required.

Working Environment

• Must be able to work independently.
• Must be able to sit and/or stand for long periods of time (minimum of four hours).
• Demonstrates a sense of urgency while performing tasks and meeting deadlines.
• Must be able to maneuver throughout all areas of the property.
• Must be able to lift, carry and/or push a minimum of 40 lbs.
• Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp objects and the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing secondhand smoke, dust, loud noises, and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

Physical/Mental Requirements

• Must be able to sit, stand, hear, and talk.
• Must be able to lift and handle up to 20lbs without assistance.
• Must be able to bend, crouch, kneel, reach and turn/twist for extended periods of time.
• Must be able to solve problems, organize and plan multiple projects, interpret data, and make decisions.

EEOC

Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).

#ALL IN

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Website and Social Media Management: 2 years (Required)
• Microsoft: 2 years (Required)
• Marketing: 2 years (Preferred)

Ability to Commute:

• Ashland, KY 41102 (Required)

Work Location: In person