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Job Summary
Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling. Depending on setting, the PAR may only perform registration or scheduling duties, while in other settings, the PAR may perform both registration and scheduling duties.
In all settings, the PAR performs additional duties, as assigned. Duties vary by location / setting. In a registration role, the Patient Access Representative greets patients / residents, verifies patient / resident demographics to accurately register and / or schedule patients / residents, and takes care of related paperwork.
Creates electronic files; provides, scans, and routes necessary forms and documents. Educates patients / residents and captures their signatures on necessary paperwork.
Establishes and assigns financial responsibility and / or assists with arrangements while adhering to appropriate policies and procedures.
Collects co-payments, pre-payments, and / or payments on account balances. May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
In a scheduling role, the Patient Access Representative schedules patient / resident appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients / residents in / out, and offers enrollment to additional resources.
Collaborates with nursing team and providers to coordinate appointments to meet patients' / residents' needs. May coordinate provider schedule, resolve work queue issues and manage recall and waitlists.
Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers.
charge entry / billing and charge verification; reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies.
In all settings, the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff.
Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently.
Frequently takes direction from nursing team. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations.
Working knowledge of medical terminology and use of professional written communication when making notes.
Qualifications
High school diploma or equivalent preferred. Post-secondary education helpful.
One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential.
May require BLS for certain locations and / or settings.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a (k) retirement plan, work / life balance benefits, and a generous time off package to maintain a healthy home-work balance.
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Sanford is an EEO / AA Employer M / F / Disability / Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1 or send an email to .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Last updated : 2024-08-01
Full Time
Hospital
$35k-45k (estimate)
08/02/2024
08/21/2024
sanfordhealth.org
SIOUX FALLS, SD
15,000 - 50,000
2009
KELBY K KRABBENHOFT
$3B - $5B
Hospital
Sanford Family Medicine is a medical practice company based out of 1151 S Belmont Ave, Okmulgee, Oklahoma, United States.
The job skills required for Patient representative include Customer Service, Scheduling, Patient Registration, Confidentiality, Written Communication, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient representative positions, which can be used as a reference in future career path planning. As a Patient representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient representative. You can explore the career advancement for a Patient representative below and select your interested title to get hiring information.