• Primary skill set: Pure Storage as Block solution and Rubrik as Data protection solution, Brocade fiber channel switches, Windows Server 2016.
• Secondary skill set: EMC Networker, EMC Data Domain, EMC VNX and VMAX, Hitachi HDS, Fiber Channel Switches.
• Monitor a ticket queue, alerts and email to identify and resolve production issues.
• Serve as the initial point of contact for customers seeking support on Pure storage and Rubrik data protection solutions.
• Efficiently triage incoming support tickets, categorizing and prioritizing based on the severity and the impact.
• Monitor and troubleshoot the disk and tape backup environment to make sure backups complete successfully.
• Manage the configuration of disk and tape backup, including tape labeling, pool management, and schedule management.
• Managing, configuring and troubleshooting issues on Pure storage, Brocade switches, escalating/engaging engineering or vendor as on when necessary.
• Implement and manage backup and recovery process for critical data.
• Take ownership of issues and see them through to resolution.
• Provide client support related to storage and backup environments via email and phone, escalating as necessary.
• Work with a global team, taking and providing warm handover to ensure continuity of 24x7 coverage.
• Work with platform vendors to pursue issue resolution.
• Potential cross training with other platforms: Unix, Windows, Database.

You are:

• Independent and comfortable in a fast pace and constantly changing environment.
• Analytical and have the ability to apply your skills and experience to create client-oriented solutions.
• Possess excellent communication skills to provide clear and concise support to customers.

Skills: Basic Qualifications :

• Currently working within an enterprise-level storage environment, with 5 years of relevant experience.
• Experienced in Pure Storage FlashArray block storage products and/or in Rubrik r6000 series data protection products.
• Experienced in Brocade G series fabric switch products.
• Competent in Windows, Linux/UNIX-like operating systems.
• Monitor pure storage performance and capacity, ensuring optimal operation.
• Diagnose and resolve storage & switch related issues, working closely with vendors, engineering, and other support teams when necessary.
• Implement data protection mechanism on Rubrik such as snapshots, replication, and backup solution.
• Familiar with SRE principles such as user journeys, SLI/SLO, and synthetic probers.
• Strong analytical, problem solving, and trouble shooting skills.
• Ability to adapt to new technologies.

Preferred Qualifications :

• Experience in medium to large IT infrastructure across multiple datacenters.
• Good understanding of enterprise level change, incident, and problem management processes.
• Good interpersonal skills and ability to work well on a global team.
• Ability to work and prioritize in a highly dynamic work environment with a global focus.
• Automation utilizing scripting languages like bash, Python and/or Perl.
• Beneficial, but not required, experience in block storage (Dell, Hitachi), file (Netapp, Dell Unity), and/or backup solutions (Networker, DataDomain).
• Familiarity with Unix/Linux command line operations and server support.
• Understanding of how to troubleshoot basic Unix/Linux problems.