1 Helpdesk Technician Job in Santa Barbara, CA
Santa Barbara Unified School District is Hiring a Helpdesk Technician Near Santa Barbara, CA
Salary Schedule Range: 34
Hours per day: 8
Months per year: 12
Purpose of Position: To serve as the first-level contact point for staff, students, and parents seeking technical support. Troubleshoot, diagnose and resolve issues related to username or password as well as basic hardware and software problems. Manage all support tickets submitted to the District’s helpdesk and escalate problems as required.
Reporting: Reports to the Director of ETS or Chief Educational Technology Officer
Employment Status: Full-time (FLSA non-exempt)
Location: District Administration ETS
Essential FunctionsServe as the initial contact for District staff, students and parents who require technical assistance; create and maintain user accounts as directed; provide service in-person, over the phone or by e-mail.
Diagnose and resolve routine problems with user accounts, passwords, usernames, hardware or software or refer to other ETS staff for resolution.
Operate the help desk customer service call tracking system, identify and escalate service tickets that require urgent attention; respond to inquiries and provide technical information, assistance or referrals.
Compile statistics on reported issues and maintain records related to assigned activities.
Maintain current knowledge of technological advances in the field.
Maintain punctual and consistent attendance.
Other FunctionsPerform related duties as assigned.
Working Conditions & Physical DemandsInside work with no exposure to weather conditions; occasional use of ladders or step-stools; heavy computer use, frequent interruptions, and data entry.
Hearing and speaking to exchange information in person or on the telephone; seeing to read a variety of documents; dexterity of hands and fingers to operate office equipment; bending, stooping, reaching overhead and lifting up to 20 pounds.
Knowledge, Skills And AbilitiesBasic knowledge of computer hardware systems, software applications, mobile devices and common terminology.
Knowledge of customer service practices and telephone and e-mail etiquette.
Ability to serve as a technical resource to District staff, students, and parents.
Ability to evaluate and prioritize service requests in accordance with department standards.
Ability to document problems in writing in a clear, concise manner.
Ability to establish and maintain cooperative and effective working relationships with others.
Ability to maintain a variety of records, files, and documents.
Ability to meet schedules and timelines.
Education, Training And ExperienceAny combination equivalent to graduation from high school supplemented by college level coursework in business, computer science, computer repair or related field, and one year of customer service experience.
Additional RequirementsValid California Class C Driver’s License.
Successful passage of a skills-based assessment.
Bilingual ability in Spanish is highly desirable.
- This position is eligible for Language Services premium pay
Job Summary
Full Time
Business Services
$54k-67k (estimate)
06/21/2024
07/07/2024
sbsdk12.org
Santa Barbara, CA
1,000 - 3,000
Business Services
Related Companies
The job skills required for Helpdesk Technician include Help Desk, Customer Service, Computer Science, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Technician. You can explore the career advancement for a Helpdesk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
04/03/2022: Nashua, NH
An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
02/07/2022: Frankfort, KY
Held desk technician must be customer-oriented and patient to deal with difficult customers.
01/25/2022: Port Arthur, TX
will be able to answer queries on basic technical issues and offer advice to solve them.
02/04/2022: Gulfport, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
01/22/2022: Portsmouth, OH
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
01/31/2022: Oklahoma City, OK
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
04/16/2022: Erie, PA
Step 3: View the best colleges and universities for Helpdesk Technician.
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