Description

Company Description

Santa Fe Recovery Center is a leading provider of substance use disorder and mental health treatment and education services. They provide evidence-based treatment and culturally relevant care for individuals with substance use and mental health disorders through partnerships with community organizations. Their mission is to support individuals in maintaining lasting recovery in a holistic and compassionate environment. To learn more, visit our website: https://www.sfrecovery.org/

Role Description:

The Medical Associate, reporting to the Registered Nurse and Nurse Supervisor, is responsible for working in our medically managed detoxification and residential treatment settings along with a team of experienced RNs, Counselors, Case Managers, Behavioral Health Associates, Peer Support Workers, Nurse Practitioners, and Physicians. The Medical Associate position assists the RN as they collect objective and subjective data from observations, examinations, interviews, and written records in an accurate and timely manner. The Medical Associate assists clients through withdrawal management and throughout their treatment experience, documents care provided in the electronic health record, collaborates with the team to carry out the plan of care, engages with patients/clients with empathy, kindness, and respect, follows orders delegated by the nurse and carries out tasks as assigned by RN.

Schedule:

• Full Time (32-40 hours) Night Shift (7 pm-7 am) weekend availability
• Requested schedules will be taken into consideration. However permanent schedules will be decided based on the operational needs of SFRC.

Medical Associate Benefits: 

• A generous PTO package (3 weeks of PTO, 7 paid holidays, 3 floating holidays, & 2 mental health days)
• Medical, Dental, and Vision insurance (90% to 100% premium covered by employer)
• ST and LT disability
• Pet insurance
• Opt-in 401k with 4% match 
• Access to our comprehensive Employee Assistance Program, providing 24/7/365 access to a licensed professional for staff and their immediate families
  Duties and Responsibilities:
• Take vital signs and report findings along with patient-reported symptoms to RN
• Document any medication incidents or incidents as defined by SFRC’s policies and procedures on incident reporting
• Assist in emergency situations, following established protocols and procedures, including administering basic first aid and/or performing CPR if necessary
• May assist with the intake process, which may include taking vital signs, reviewing patient demographic information, reviewing patient home medications and new prescriptions
• Maintain confidentiality in accordance with State and Federal Law, and perform duties in accordance with SFRC Code of Ethics and Policies and Procedures
• Understand and maintain HIPAA and 42 CFR Part 2 confidentiality standards relative to SRFC
• Communicate effectively with members of a multi-disciplinary care environment, including but not limited to providers, nurses, therapists, case managers, peer support workers, and other team members to ensure quality treatment
• Actively participate in the shift change protocol to ensure pertinent patient information is shared with the team
• Other duties as assigned

Requirements

Skills/Knowledge/Abilities:

1. Ability to conduct self in accordance with SFRC code of conduct and professionalism expectations
2. Strong observation skills
3. Cultural awareness and sensitivity
4. Ability to remain calm under stress
5. Ability to maintain focus on the client’s wellbeing
6. Ethical awareness and behavior toward clients and staff
7. Strong written and verbal reporting skills
8. Skill in preparing, maintaining, and overseeing client records
9. Ability to maintain health and safety, and infection control standards
10. Computer experience, knowledge of, or demonstrated ability to learn MS Office and electronic health record
11. Ability to respond effectively to unexpected problems, crisis, or other such events that may arise while considering liability, precedence, programmatic implications, and other possible future impacts on the program, services, or organization
12. Ability to maintain effective working relationships with all levels within the organization and with external stakeholders
13. Ability to exercise tact, patience, and discretion when dealing with residents, families, staff, and the public
14. Valid and insurable Driver’s License based on the SFRC insurance standards

Education and Experience:

1. High School Diploma or GED equivalent
2. Medical Associate or Certified Nursing Assistant Certification preferred
3. (2) years of experience in customer service or patient/client care-facing
4. Must be able to pass internal Medical Associate Certification administered by SFRC
5. CPR Certified