7 Branch Operations Manager, Great Neck, NY Jobs in Great Neck, NY
Santander Bank, N.A is Hiring a Branch Operations Manager, Great Neck, NY Near Great Neck, NY
Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With a principal presence in the northeast U.S., Santander’s retail division serves nearly 2 million customers and more than 5% of small businesses in the US.
The Sr. Specialist, Branch Operations Manager performs the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures. S/he specializes in our branch customer experience through lobby management, transactions, and servicing for retail and business customers. As a branch leader, the Branch Operations Manager acts as a trusted expert on a wide range of policies providing clarity, guidance on execution, and assistance with escalations.
Responsibilities
- Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Functions as the Vault and/or ATM Custodian, to include balancing
- Completes branch currency ordering, maintains negotiable inventory, and maintains audit logs
- Performs sporadic teller cash counts
- Acts as the second in command to the branch manager, taking a leadership role to ensure fundamental behaviors and routines are executed. For example, announces new products and services, customer experience scripting, operations updates, daily plan, key activities to accomplish for the day.
- Assists branch manager with staff scheduling.
- Provides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc., while seeking opportunities to develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationships.
- Researches and resolves account problems in partnership with Branch Manager
- Observes end to end teller transactions and using coaching tools, prompts to help team members improve customer experience in branch.
- Effectively communicate with customers to ensure a great customer experience, consistently executing the behaviors required to deliver respect through Santander’s Customer Experience standards
- Document changes made to branch policy, cascading information to team members and proactively inspecting and testing for operational readiness.
- High School Diploma Required.
- 3 years demonstrated successful experience in branch banking, or a related operations/support function
- Broad knowledge of Company policies and procedures, services and products
- Extensive knowledge of branch operations and regulatory requirements
- Excellent organizational, communication and interpersonal skills
- Excellent cash-handling skills, and the ability to maintain and balance a cash drawer
- Good analytical and problem-solving skills
- Self-motivated to succeed in a goal driven environment with the desire to motivate & coach others to succeed
- Strong organizational, time management and prioritization skills
- Proven ability to demonstrate exceptional customer service
- Ability to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversations
- Computer literate with proficiency in Microsoft Word and Microsoft Excel
- Basic understanding of personal finances and concept of budgeting
- This position will travel between and provide support for Branch Great Neck and Branch Manhasset
Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
English
Primary Location: Great Neck, NY, Great Neck
Other Locations: New York-Great Neck
Organization: Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
Job Summary
Full Time
Banking
$75k-91k (estimate)
06/04/2024
07/28/2024
santanderbank.com
BETHLEHEM, PA
200 - 500
1857
JACKIE KILGOUR
$50M - $200M
Banking
Related Companies
About Santander Bank, N.A
At Santander Bank, its our mission to help people and businesses prosper. That goes for our clients, our communities, our team members, and our future team members. Were recruiting people like you who want to strive to help people prosper every single day. At Santander, youll be rewarded with competitive compensation and market leading benefits. Youll have access to comprehensive career development programs that empower you to grow and advance, and youll discover a company where you can shape a bright future. Agency submissions and contacts are by invitation only and must be initiated by Santa...nders Recruiting Department only. Unsolicited agency submissions will not be honored. AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO. Santander Bank, N.A., headquartered in Boston, is one of the countrys largest retail and commercial banks with $89.5 billion in assets. The Banks approximately 9,200 employees and more than 3 million customers are principally located in Massachusetts, New Hampshire, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania, and Delaware. The Bank is a wholly-owned subsidiary of Madrid-based Banco Santander, S.A. (NYSE: SAN) one of the most respected banking groups in the world with more than 148 million customers in the U.S., Europe, and Latin America. It is overseen by Santander Holdings USA, Inc., Banco Santanders intermediate holding company in the U.S. For more information on Santander Bank, please visit www.santanderbank.com. Member FDIC.
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