IT End User Support Specialist
Country: United States of America
The Sr. Associate, End User Support builds strong relationships and acts as a trusted advisor for technology solutions as well as providing ongoing training to increase awareness and adoption of technology. S/he has daily interactions with lines of business and technology staff, including executive management.
Responsibilities:

• Actively updates and maintains inventory management, request, incident, and purchasing systems. Ensure all systems are properly documented and updated with latest troubleshooting techniques.
• Acts as a technology information resources for the staff and management.
• Acts as a trusted advisor for business and technology teams serving as a go-to for all technology related matters.
• Coordinates efforts with technology staff from other technology departments. Act as liaison between the staff and these various groups. Communicate technology changes and needs to all parties.
• Delivers best practices for new and existing hardware and software technology releases.
• Engages technology product management to provide solutions for staff, product and service feedback, ensuring ongoing enhancements to the client's technology.
• Performs ordering, installation, and maintenance of physical computers, thin clients, virtual machines and related hardware and software. Install and support desktop IP telephony and telecommunications equipment.
• Perform moves/adds/changes for all desktop and telephone hardware as needed.
• Provides custom technology-based solutions for the office as needed.
• Provides individual and group technology training sessions to staff.
• Provides written training for staff on software/technology issues on a regular basis.
• Responds and proactively addresses employees' technology questions regarding computer systems, telecommunication devices, and software programs.
• Understands the evolving technology needs of the business units in the offices/floors of support.
• Utilizes existing IT management systems (ServiceNow, Change Control, etc.) to manage the delivery of services. If necessary, coordinate resolution with vendors and ensure follow-up.

Qualifications:

• Bachelor's degree in computer science, Software Engineering or equivalent field or equivalent work experience
• 9-12 years of work experience
• 3 Years production application support
• Expert in Windows OS support and troubleshooting
• Strong interpersonal skills
• 3 Years Trading Floor EUT Support, preferred.
• 3 Years SCCM Administration preferred.
• CompTIA A Certification, preferred.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as sitting, standing, and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting to fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: This job description does not list all the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range
Minimum:
$112,500.00 USD
Maximum:
$160,000.00 USD