Shift Lead 

Are you looking for an opportunity to build a great career with a company where you and your efforts will truly be valued? Join our team at Sapp Bros.! We operate a chain of travel centers stretching from Utah to Pennsylvania, providing our customers with quality products, a clean environment, and a commitment to excellent service. We are currently looking for motivated and hard-working candidates to fill our open Shift Lead position.

As a Shift Lead, you will play a key role in our mission to be the friendliest and cleanest travel center chain in the United States. This will include delighting our guests by providing them with a clean, inviting, and fully-stocked store, and by giving them the most helpful and professional customer service possible.

Your responsibilities include:

• Greets every guest with a smile, thanking them for their business.
• Walks the store daily and helps identify opportunities and a plan to correct them.
• Assists and provides direction to other team members throughout the shift.
• Operates a point-of-sale cash register.
• Facilitates pre-shift meetings
• Attends and assists in regularly scheduled team meetings.
• Checks in vendors and signs for gas/diesel deliveries.
• Plans for and creates five-star merchandise displays.
• Restocks store items on shelves, deli bar, coolers, and freezers.
• Helps provide a safe and clean store by: emptying trash containers; cleaning restrooms and showers; picking up outside trash and sweeping the lot; wiping down gas pumps.
• Orders merchandise and supplies.
• Empowered to handle customer issues from all departments with a commitment to five-star service and a sense of urgency.
• Helps with the monthly inventory process in the store.
• Assists with scheduling of staff.
• Manages difficult decisions on the fly. Resolves staffing needs when staff call off for their shift and works directly with Store Manager or General Manager on coverage.
• Assists with QSR programs to ensure proper coverage during peak times. May include running a QSR register during guest count surges
• Helps manage maintenance and janitorial team so that we offer the cleanest travel centers in the country. These duties will include making sure there is adequate janitorial coverage on shifts, giving team direction on janitorial and maintenance needs as they arise and adhering to our cleanliness and safety standards.
• Manages difficult decisions on the fly. Resolves staffing needs when staff call off for their shift and works directly with Store Manager or General Manager on coverage.

Our Safety Mission Statement is to sustain zero accidents by providing a safe environment, worked in by safety minded employees.