The General Manager maintains accountability for the efficient and profitable operation of their Sardi’s location. They consistently delivery “impeccable service” to our guests; provide food of highest quality with great flavors and great value; leadership and development of team members; create and maintain an environment of trust, credibility, and respect. The General Manager will ensure Sardi’s policies and procedures are implemented and maintained in a consistent manner.

Essential job functions

• Works effectively with recruiting, training, and HR personnel to accomplish store-level “team member goals.”
• Ensures team members are selected and properly trained to deliver impeccable guest service.
• Develops team members by effectively coaching performance; recommends promotions.
• Holds team members, managers and self-accountable for methods, standards, and results.
• Ensures effective team practices at the store level through use of appropriate discipline, coaching, and rewards.
• Ensures all team members follow established guidelines for product quality, availability, and excellence.
• Ensures all service procedures are followed and friendliness standards are met.
• Full accountability for inventory, ordering, and receiving; ensures maximize product quality and availability.
• Utilizes feedback tools to direct the efforts of the team (guest feedback, etc.).
• Spend the majority of his/her time in the “front of the house” interacting with team members and guests.
• Follows and ensures prescribed facility cleanliness, maintenance, and safety practices.
• Gets to know the neighborhood and takes an active interest in the community, its people, and events.
• Provides leadership to team members and managers that generates an atmosphere where people strive to exceed expectations.
• Maintains a labor schedule that meets guest demand.
• Effectively manages and budgets to control cash flow, revenue growth, food cost, labor cost, and other operating expenses.
• Maintains integrity of food cost management systems; performs weekly inventory and verifies accuracy of all numbers submitted. Responsible for accuracy of all food and beverage orders, ensures accurate receipt of delivery.
• Executes all marketing initiatives thoroughly to include effective use of marketing materials and direction from the Director of Marketing.
• Supports the implementation of programs as developed by the marketing coordinator, including providing staff, support, and products for promotional events.