25 Technical Support Engineer (Early Career) Jobs in Cary, NC
SAS-INC is Hiring a Technical Support Engineer (Early Career) Near Cary, NC
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What You’ll DoAs a Technical Support Engineer, you will work with customers, internal consultants, developers, and product managers to help our customers achieve their business goals. You will primarily provide 1 st and 2 nd line expert level customer support for SAS Solutions in the Retail industry.
As a Technical Support Engineer, You Will
- Provide 1 st line technical support to domestic and international customers using our enterprise-class SAS solutions. You will liaise with R&D to diagnose product and configuration issues, in a time-critical manner.
- Provide 2 nd line technical support to international customers, using email, screen-sharing technology, phone, and other tools as needed.
- Interpret documentation and explaining error messages, suggesting the appropriate SAS procedure, language feature, product and/or solution, or the supporting systems software or infrastructure feature for the particular type of functionality that is requested, and providing limited guidance and references to help interpret the output that is produced by tools, products and/or solutions.
- Routinely utilize knowledge of complex interactions between multiple SAS system components and third-party products to recommend best practices, trouble-shoot, diagnose and resolve software problems. Potentially replicating customer environments to reproduce and debug problems.
- Manage multiple escalations simultaneously and communicate expectations at all levels of business..
- Work with global Technical Support teams and R&D to:
- Investigate reported issues and determine strategies for responding to the customer.
- Enter defects for verified software problems.
- Lead efforts by virtual teams to make fixes available to the customer.
- Keep SAS R&D abreast of reliability and maintenance topics
- Provide input on & take an active role in software design based on customer feedback, domain, and software knowledge.
- Contribute as a stakeholder in the product lifecycle through gate reviews, feature/defect submission, and evaluating proposed changes in hot fixes, maintenance, and new releases.
- Provide both formal and informal training to Technical Support staff.
- Bachelor's degree in Computer Science or related field
- 2-5 years of relevant experience in software development, software testing, an applicable business domain, software consulting, or supporting complex software applications.
- Experience with Java, XML, relational database managment system (RDBMS), and SQL
- Experience with Unix operating systems, including familiarity with J2EE based enterprise software and web application servers
- Specific knowledge of one or more database systems including Oracle, DB2, PostgreSQL, SQL Server
- Excellent analytical and problem-solving skills
- Ability to diagnose a broad range of problems
- Experience providing technical support for enterprise, multi-tiered software applications and/or solutions
- Ability to handle multiple high-priority projects concurrently and adapt to changing priorities and deadlines
- Ability to perform in both team and individual environments
- Excellent written and verbal communication skills
- You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
- Experience working with retail software like SAS Merchandise Planning, Merchandise Allocation
- Knowledge of Retail, Supply Chain Management, Demand Planning and /or Financial Planning
- SAS 9.4 Platform administration experience
- SAS Viya administration experience
- Experience with AWS/AZURE/Cloud infrastructure
- SAS Certifications
- Cary HQ/Hybrid or Remote (preference for Cary HQ/Hybrid location)
- Comprehensive medical, prescription, dental and vision plans.
- Medical plan options include...
- PPO with low annual deductible and copays.
- HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
- Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
- An industry-leading 401k plan.
- Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
- Volunteer Time Off, parental leave and unlimited paid sick days.
- Generous childcare benefits for all full-time employees.
Additional InformationTo qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights . Also view the Pay Transparency notice.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
Job Summary
Full Time
$93k-117k (estimate)
07/03/2024
07/31/2024
GLENPOOL, OK
100 - 200
2015
AMANDA SYKORA
$10M - $50M
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The job skills required for Technical Support Engineer (Early Career) include Technical Support, Problem Solving, Operating System, Computer Science, Customer Support, SQL, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer (Early Career). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer (Early Career). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer (Early Career) positions, which can be used as a reference in future career path planning. As a Technical Support Engineer (Early Career), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer (Early Career). You can explore the career advancement for a Technical Support Engineer (Early Career) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
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A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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Step 3: View the best colleges and universities for Technical Support Engineer.
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