POSITION SPECIFICS

Title: Patient Support Specialist

FTE: .8 FTE (32 hours per week)

Schedule: Monday, Wednesday, Thursday, Friday with hours between 8:00am and 5:00pm.

Holiday Rotation: None

Weekend Rotation: None

On Call Requirements: None

POSITION SUMMARY

This position performs a variety of daily duties, usually involving multi-tasking, to support assigned physician. The individual in this position is responsible for managing the physician’s schedule and working with patients through each step of their experience. This includes scheduling, information gathering, order entering, patient education and other administrative tasks.

POSITION TECHNICAL RESPONSIBILITIES

1. Manage assigned physician schedule including clinic appointments, procedures, surgeries.
2. Schedule surgeries, tests, referrals, and other appointments for patients. Provides patient education regarding same.
3. Manages Labs/H&P/Appropriate documentation for upcoming surgeries.
4. Ensure all supporting records and reports are compiled and accessible in EHR prior to surgery.
5. Order all DME for patients to use to aid in their post-op recovery. (ROMTECH, CPM’s, etc.)
6. Enter electronic orders once surgery is scheduled.
7. Assist in completing paperwork such as worker’s compensation forms, insurance forms or legal forms for patients.
8. Request and manage medical records as needed to complete surgery scheduling and prior authorizations.
9. Send imaging orders as well as any supporting documentation to the pre-encounter team to process all other non-emergent prior authorizations.
10. Function as liaison between assigned physician and external departments within SPHC and/or other healthcare organizations such as: surgery, radiology, acute care, pharmacy, ER, therapy, assisted living centers, nursing homes, etc.
11. Respond to all patient phone calls and walk in visitors.
12. Assist with clinic flow (e.g., room patients, pull charts, escort patients as required, etc.)
13. Respond to requests for medical records ensuring appropriate release information is provided.
14. May perform coding functions. (When scheduling surgeries)
15. Improve own and/or department performance by practicing quality improvement principles in daily work, focusing on process and system improvements, andincreasing customer satisfaction.
16. Always maintain confidentiality of all patient and facility information, both while on and off duty.
17. Attend mandatory hospital and department meetings.
18. May serve on committees or work groups as requested or assigned.
19. Provide coverage for other physician staff as required.
20. May assist in training new hires.

POSITION REQUIREMENTS

Education:

• Required: High School Diploma
• Preferred: None

Experience:

• Required: None
• Preferred: 1-2 years’ experience in a medical office setting; Medical terminology and computer knowledge necessary

Licenses and Registrations:

• Required: None
• Preferred: None

Certification(s):

• Required: None
• Preferred: None

BENEFIT SUMMARY

1. Competitive health and dental insurance options
2. Flexible paid time off to balance work and life
3. Retirement plan with immediate vesting and employer match
4. Free membership to our state-of-the-art fitness facility
5. Generous tuition reimbursement
6. Employer provided life and disability insurance
7. Free parking at facility

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