The Network Technician, under the direction of the Network Manager, is responsible for the front-line support and maintenance of the Tribe's IT network resources and data centers across tribal government, gaming & hospitality, health and enterprises. Responds to Helpdesk service requests relating to network issues and connectivity, providing solutions or escalating and collaborating with other IT resources to resolve in a timely manner. Monitors the entire WAN to proactively resolve issues and works with all IT teams on data center management. Provides support to other IT resources needing networking expertise or assistance.

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

Network Monitoring & Support:

• Proactively monitor network performance metrics (latency, bandwidth utilization, uptime) across a large multi-site organization with multiple data centers, identifying potential issues and bottlenecks.
• Utilize network monitoring tools to diagnose network problems, troubleshoot connectivity issues, and escalate complex problems to Network Administrators or Network Manager.
• Perform routine maintenance tasks such as updating firmware on network devices, applying security patches, and verifying cable connections.
• Respond to user-reported network connectivity issues, providing initial troubleshooting support and escalating unresolved issues to Network Administrators.
• Assist Network Administrators with network configuration changes, deployments, and upgrades, following established procedures and maintaining detailed documentation.

Network Infrastructure Support:

• Maintain and troubleshoot network devices (switches, routers, firewalls) ensuring optimal network performance and security.
• Configure and manage basic network settings like VLANs, port security, and access control lists (ACLs).
• Collaborate with Server Administrators to ensure seamless network connectivity for all servers, applications, and data centers.
• Monitor and maintain Uninterruptible Power Supply (UPS) systems, ensuring power availability for critical network devices.
• Assist Network Administrators and IT Network Manager with physical aspects of network infrastructure, such as installing new equipment and cabling.
• Create and maintain clean professional patch cabling, rack administration, power cabling, and clear labeling of all cables and ports in all data centers.

User Support & Communication:

• Provide basic technical support to users experiencing network connectivity or access issues, documenting troubleshooting steps and solutions.
• Communicate effectively with users regarding network outages, scheduled maintenance, and resolution timelines.
• Escalate complex user issues to Network Administrators or Network Manager for further investigation and resolution.

Inventory & Documentation:

• Maintain accurate documentation of network devices, configurations, cabling layouts, and network topology across all sites.
• Track network equipment inventory, including model numbers, serial numbers, and warranty information.
• Assist with updating network diagrams and documentation to reflect changes in the network infrastructure.
• Document all work and support in the IT Help Desk

Additional Responsibilities: (includes, but is not limited to the following)

• Stay updated on emerging network technologies, security threats, and best practices by attending training sessions or pursuing technical certifications.
• Participate in disaster recovery planning and testing procedures for network infrastructure.
• Adhere to established IT policies and procedures for network security and user access control.
• Maintain a professional and helpful demeanor when interacting with users and colleagues.
• All other duties as assigned.

CONTACTS:

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, Board of Directors, customers and outside vendors/service providers.

PHYSICAL REQUIREMENTS:

Position heavy with lifting of 100 pounds maximum and frequent lifting/carrying up to 50 pounds. Physical factors include constant use of color vision, typing; frequent standing, walking, sitting, reaching, use of hearing, driving, bending; occasional pushing/pulling, climbing, stooping, kneeling, crawling, manual handling, use of smell, near/midrange/far vision and field of vision. Working conditions include occasional exposure to weather, wet/humidity, noise and air quality. Potential hazards include constant computer use and occasional exposure to electric shock, high exposed places, chemicals and equipment.

REQUIREMENTS:

Education: High School diploma or equivalent required.

Experience: 1 year of experience in IT Network Support or related IT support role in a complex enterprise environment required.

Certification/License: Must have a valid driver's license and be insurable by the Sault Tribe Insurance Department. Must comply with annual driver's license review and insurability standards with the Sault Tribe Insurance Department. Must undergo a Criminal background investigation done under the rules of the National Indian Gaming Commission. Will be required to complete and pass pre-employment drug testing.

Knowledge:

• Network Fundamentals: Strong understanding of network protocols (TCP/IP, BGP, OSPF), network devices (switches, routers, firewalls), and network troubleshooting methodologies.
• Network Monitoring Tools: Familiarity with network monitoring software and ability to interpret performance metrics (latency, bandwidth utilization) to identify potential issues.
• Network Security Principles: Basic understanding of network security threats and best practices for securing network infrastructure (e.g., VLANs, ACLs).
• Multi-Site Network Management: Awareness of challenges and considerations for managing a network across multiple data centers and sites.
• Server Connectivity: Basic knowledge of server communication protocols and how network infrastructure supports server operations.

Skills:

• Technical Skills: Proficiency in using network monitoring tools, configuring basic network settings, and troubleshooting network connectivity issues.
• Communication: Excellent written and verbal communication to document network issues, escalate problems, and provide user support.
• Documentation: Ability to maintain accurate documentation of network devices, configurations, cabling layouts, and network topology.
• Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve network connectivity issues.
• Teamwork: Collaborative spirit to work effectively with all IT team members and their own network team of Network Administrators, AD Administrators, Server Administrators, and the IT Network Manager.
• Time Management: Ability to prioritize tasks effectively, manage time constraints, and meet deadlines in a 24/7/365 environment.

Abilities:

• Attention to Detail: Strong focus on accuracy when documenting network configurations, troubleshooting issues, and performing maintenance tasks.
• Learning Agility: Ability to learn new technologies, network monitoring tools, and adapt to evolving network security threats.
• Customer Service: Professional and helpful demeanor when interacting with users and colleagues regarding network issues.
• Physical Dexterity: Ability to perform basic tasks like installing and maintaining network equipment (optional, depending on company needs).

Native American preferred