296 Customer Service Manager Jobs in Irvine, CA
Savage Search Associates is Hiring a Customer Service Manager Near Irvine, CA
Key Responsibilities:
- Lead and Inspire: Oversee and mentor the Customer Service team, ensuring top-notch customer interactions and satisfaction.
- Sales Support: Qualify customer sales leads and guide them through the process, from initial inquiry to order fulfillment or declination.
- Logistics Coordination: Assist the Logistics and Sales teams, including international sales, with customer sample requests, account setup, pricing, and more.
- EDI Management: Manage Electronic Data Interchange (EDI) systems to streamline order processing.
- Customer Interaction: Handle customer inquiries and requests via phone or email, addressing order placements, account updates, pricing, product information, and more.
- Continuous Improvement: Develop and implement business improvements and procedures to enhance customer retention and sales.
- Order Processing: Oversee the complete order process, including verifying payment terms, order revisions, shipping requirements, and product availability.
- Issue Resolution: Address backorder situations, offer product alternatives, and resolve shipping issues.
- Collaboration: Work closely with the Logistics team on product availability, allocation, and replenishment.
- Account Maintenance: Maintain customer accounts in our database system, including updates and new customer setups.
- E-commerce Management: Manage customer inquiries and complaints from our website, and social media channels.
- Website Portal Management: Oversee key customer portals, including handling tasks such as extracting Purchase Orders, confirming orders, updating backordered items, and creating shipment documentation, including Bills of Lading .
- Dispute Resolution: Resolve and reconcile billing discrepancies, product returns, shipment issues, and more.
- Salesforce Management: Maintain accurate sales data in the Salesforce database, including customer leads, prospects, and activity logs.
- Office Administration: Manage office supplies, mail, and equipment, and complete new customer setup forms.
- Additional Responsibilities: Perform other duties as assigned to support the team's success.
- Bachelor's degree from a four-year university or equivalent experience (preferred).
- Excellent verbal and written communication skills.
- Professional phone etiquette and customer service skills.
- Proficiency in Microsoft Office Suite.
- Strong interpersonal skills and the ability to connect with individuals at all organizational levels.
- Punctual and reliable.
- Ability to understand and follow written and verbal instructions.
- Strong organizational skills with the ability to manage multiple priorities.
- Versatility and flexibility in a fast-paced, dynamic environment.
- Professional appearance and demeanor.
Savage Search Associates is a full service, family-owned recruitment firm supporting Executive Search, Management, Human Resources, Accounting & Finance, Sales & Marketing, Operations, Construction Management, and Administrative search projects.
Job Summary
Full Time
08/04/2024
10/03/2024
savagesearchassoc.com
Lake Forest, CA
Related Companies
The job skills required for Customer Service Manager include Customer Service, Customer Relationship, Collaboration, Microsoft Office, Written Communication, Salesforce, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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