Job Title: Customer Support Specialist

Location: 15051 N Kierland Blvd, Floor 3, Scottsdale, Arizona 85254

Company: Savas Management Center

About Us:

Savas Management Center is an innovative software company dedicated to revolutionizing the healthcare industry. We specialize in developing cutting-edge software solutions that enhance patient care, streamline administrative processes, and improve overall healthcare delivery. Our team is composed of talented professionals who are passionate about technology and its potential to transform healthcare.

Position Overview: We are seeking a skilled and motivated Customer Support Specialist to join our dynamic team. The ideal candidate will have a background in customer support within the software industry, preferably in healthcare. This role involves providing exceptional customer experiences, resolving technical issues, and contributing to the continuous improvement of our products and services.

Key Responsibilities:

· Customer Assistance: Provide timely and accurate technical support to customers via phone, email, and case management systems.

· Issue Resolution: Diagnose and troubleshoot software issues, guiding customers through step-by-step solutions.

· Documentation: Maintain detailed records of customer interactions, issues, and resolutions in the support ticketing system.

· Knowledge Base: Develop and update articles to help customers find solutions independently.

· Escalation: Escalate complex issues to higher-level support or engineering teams and ensure resolution.

· Customer Training: Conduct training sessions to help customers effectively use our software.

· Feedback Loop: Collect and relay customer feedback to the product development team.

· Product Knowledge: Stay updated on our software products, including new features and updates.

· Incident Management: Prioritize and manage customer incidents, ensuring timely resolution and communication.

· Customer Advocacy: Represent customer needs within the company and ensure their feedback informs product development.

Qualifications:

· Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).

· Very comfortable with SQL (Preferably MSSQL) queries, data, and tables.
· 2 years of experience in customer support within the software industry, preferably in healthcare.

· Strong technical troubleshooting skills and the ability to understand complex software systems.

· Excellent communication skills, both verbal and written.

· Proven ability to manage multiple priorities and work effectively in a fast-paced environment.

· Strong problem-solving skills and a customer-centric approach.

· Familiarity with healthcare regulations and standards (e.g., HIPAA) is a plus.

• Conditions:  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work Environment:  The noise level in the work environment is high to moderate. The position purpose, principal accountabilities, essential functions, minimum qualifications and the requirements listed in this job description are representative only and are not exhaustive of the tasks that a Team Member may be required to perform. Savas Health reserves the right to revise this job description at any time, and to require Team Members to perform other tasks as circumstances or conditions of its business considerations or work environment change.
• Equal Opportunity Employer:  Savas Health is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.
• Disclaimer:  The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, facility, or the business.
• Physical Demands:  While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate equipment, and to talk and hear. The employee is required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Job Type: Full-time Benefits:

• • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Pay: $26/hour 

Monday- Friday 8am- 5pm

Work Location: Scottsdale, AZ (In office) 

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