In this role you are responsible for growing Savings4Members vendor program participation within the memberships of its organization partners through proactive member engagement, mastering a knowledge of the program offering, and leveraging relationships with organization and vendor partners.

1. Exceed both qualitative and quantitative individual goals and objectives through direct solicitation of organization’s members to facilitate increased participation in programs through proactive calling. 

a. Effectively communicate detailed knowledge of core programs offered.

b. Develop a strategic plan with management team for onboarding members to programs.

c. Consult with organization’s members to identify areas of opportunity.

d. Document goal achievements in order to develop best practices for future sustained success.

2. Answer customer service questions for specifically assigned members. 

3. Collaborate with management team to resolve member and vendor issues efficiently. 

4. Provide feedback to all Savings4Members departments as to what program features resonate with members and provide insight on how to gain participation within programs.

5. Responsible for record creation, maintenance and on-going account analysis within CRM. 

6. Each of the responsibilities will be accomplished with authentic service, attention to detail, sense of urgency, responsiveness, follow up, genuine care, and passion.

• Minimum 1-3 years related work experience preferably in sales, telemarketing, or customer service or minimum of 1 years related work experience.
• Proven experience demonstrating strong communications, writing, and sales skills with a track record of high call volume, inbound or outbound, preferably in a sales or customer service role.
• Ability to learn and absorb quickly, as well as prioritize and respond quickly.
• Excellent personal computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint, and Outlook).

• A positive, can-do demeanor
• A we above me approach to your day
• A knack for overcoming objections
• A willingness to learn, adapt, implement and execute

• Comprehensive healthcare coverage options available
• 401(k) programs with a company match
• Workplace wellness initiatives
• Bring your dog to work days
• Monthly birthday celebrations
• Work for a company that's in the Hall of Fame for NH's Best Places to Work