Savino Del Bene is a Global Freight Forwarding Company headquartered in Florence, Italy. With more than 295 offices and 5,500 employees globally, Savino Del Bene is one of the leading logistics company that offers import, export, customs brokerage services and warehousing third party solutions servicing several Vertical Markets. We are currently seeking a strong Operations Manager to join our growing team. 

Essential Job Functions

• Lead and manage Ocean Import team with strong leadership skills and mentorship
• Must have a better than average understanding of the Export Regulations or other government agency regulations that govern exports.
• Collaborate closely with staff to coordinate account activities
• Provide proper guidance and coaching to teams
• Deliver results by leveraging the skills of the right people at the right time
• Lead resolution of difficult issues through effective negotiation tactics
• Manage communication strategy within accounts
• Maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction
• Provide ongoing growth and development opportunities for team members
• Proactively manage account by constantly assessing changes to the business and impact to the Company
• Identity all potential risks and develop mitigation plan
• Escalate any unresolved issues or risks before they materially impact the Company
• Work closely with other departments to deliver high level of service to customers
• Effectively manage any issues that do arise
• Develop relevant internal and external metrics to measure performance
• Perform other duties as assigned. Must be able to perform essential job functions with or without reasonable accommodations.