Mandatory Skills: Experience managing, supporting, and deploying network infrastructures Strong ability to diagnose server or network alerts, events, or issues Understanding of common information architecture frameworks Good oral and written communication skills, and ability to address conflict with others constructively Minimum of 1 year of experience in monitoring complex environments using industry standard monitoring tools. Contact on-call personnel to communicate new events depending in Priority Escalate All Major Incident Candidates to the Incident Management team, on-call resources or management Participate in Major Incident bridge calls to provide real time data for monitored systems Document activities performed in associated tickets Manually Monitor processes/system not covered by automated monitoring tools Remotely access systems to perform initial resolution attempt Flexible to work in any shift. Good communication skill to interact with both customer and end user over phone and through email.