The IT Analyst is responsible for providing outstanding support of computer systems and networking infrastructure. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. The role will also assist IT members with Active Directory Users & Computers, Group Policy management, O365 administration, VoIP endpoint troubleshooting, and Exchange management. The person will identify, prioritize, and resolve critical infrastructure and security related issues that impact business operations across more than 12 different sites.

Key Responsibilities

· Primary responsibility for day-to-day operations for the IT Help Desk, including prioritization and troubleshooting of end user support calls, root-cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to report to the management team.

· Deploy new personal computers, printers, and other hardware. Schedule and install software upgrades for staff and public access computers, coordinate security updates and security software on personal computers. Configure and test new or updated computer applications and hardware, test software for compatibility with internal SC2 systems.

· Provide end user support across all VMware machines and physical machines, maintain up-to-date hardware/software on all end user machines and network hardware, according to update schedule.

· Provide full life cycle support of data center operations of servers, storages, and other related equipment.

· Create and maintain all standard work instructions as it relates to end user computing, data center functions, and network configurations and mappings.

· Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations.

· Maintain company standards and assist with inventory management for both software, and hardware. Maintain license counts and compliance for all tools including ERP and associated applications.

Soft Skills

· Ability to work efficiently under fast paced work environment while managing multiple priorities.

· Strong logical & analytical skills

· Able to find root causes of problems & quickly implement efficient solutions.

· Able to properly prioritize user requests according to urgency.

· Excellent verbal and written communication skills

· Ability to learn new technical and business concepts very quickly.

Technical Skills

· Computer Hardware – Knowledge of hardware and software, networking concepts and configurations, Windows Server Operating Systems, personal computers, laptops, printers (laser, inkjet, and barcode), and cabling systems.

· Computer Software – Knowledge of M365, Microsoft Office products, MS Active Directory, Intune, Adobe Acrobat Professional, and related departmental software and programs.

· Demonstrated experience in the following networking concepts:

o Directory Services (e.g. AD, LDAP, M365)

o Systems (e.g. Windows, MS Exchange, MS SQL, VMware)

o Internet Protocols (e.g. DNS, HTTP, SMTP, SSL)

o Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration

· Working knowledge of storage arrays and server configuration using VMware

· ERP system knowledge a plus

Education Requirements

BS in Computer Science, Management Information Systems or related field strongly preferred.

Associate (CCDA/CCNA), CompTIA (A and/or Network ), or Microsoft Network Administrator/Engineer (MCNA or MCSE) or a Microsoft Professional (MCP) is preferred. Certifications in Microsoft, VMWare, and Cisco a strong plus

Additional Requirements

Requires an acceptable general background check to include a local and state criminal history check, an acceptable sex offender registry check and a valid driver’s license with an acceptable driving record.

Physical Requirements

Requires the ability to exert light physical effort in sedentary to light work.

Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10

pounds). May occasionally involve heavier objects and materials (up to 40 pounds).

Tasks may involve extended periods of time at keyboard or workstation.

Sensory Requirements

Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.

Some tasks require the ability to communicate orally.

Enviromental Exposures

Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, confined spaces, machinery, vibrations, electric currents, or traffic hazards.

Number of Years Experience

1 to 3 years of hand-on experience in fast-paced environment

Who We Are:

SC2, Supply Chain Services and Solutions is an 100% employee-owned 3rd Party Logistics company located in Peoria, IL. We represent a promise to deliver high quality, on time, cost-effective supply-chain solutions—offering customized services from a team that is committed to excellence.

Today, our thousands of dedicated employee-owners at our 15 facilities have a personal stake in SC2’s success as our customer’s satisfaction. We combine efforts to achieve the growth, expansion and diversification necessary to define our future.