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The IT Analyst is responsible for providing outstanding support of computer systems and networking infrastructure. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. The role will work in conjunction with IT staff members to support business partners, to ensure that all operational activities exceed the service level offerings along with business goals and objectives set for the enterprise. The role will also assist IT members with Active Directory Users & Computers, Group Policy management, O365 administration, VoIP endpoint troubleshooting, and Exchange management. The person will identify, prioritize, and resolve critical infrastructure and security related issues that impact business operations across more than 12 different sites.
Key Responsibilities
Soft Skills
Technical Skills
o Directory Services (e.g. AD, LDAP, M365)
o Systems (e.g. Windows, MS Exchange, MS SQL, VMware)
o Internet Protocols (e.g. DNS, HTTP, SMTP, SSL)
o Experience with different network types (i.e. LAN, WAN, VPN) and Cisco switch configuration
Education Requirements
BS in Computer Science, Management Information Systems or related field strongly preferred.
Associate (CCDA/CCNA), CompTIA (A and/or Network ), or Microsoft Network Administrator/Engineer (MCNA or MCSE) or a Microsoft Professional (MCP) is preferred. Certifications in Microsoft, VMWare, and Cisco a strong plus
Additional Requirements
Requires an acceptable general background check to include a local and state criminal history check, an acceptable sex offender registry check and a valid driver’s license with an acceptable driving record.
Physical Requirements
Requires the ability to exert light physical effort in sedentary to light work.
Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10
pounds). May occasionally involve heavier objects and materials (up to 40 pounds).
Tasks may involve extended periods of time at keyboard or workstation.
Sensory Requirements
Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.
Some tasks require the ability to communicate orally.
Enviromental Exposures
Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, confined spaces, machinery, vibrations, electric currents, or traffic hazards.
Number of Years Experience
1 to 3 years of hand-on experience in fast-paced environment
Who We Are:
SC2, Supply Chain Services and Solutions is an 100% employee-owned 3rd Party Logistics company located in Peoria, IL. We represent a promise to deliver high quality, on time, cost-effective supply-chain solutions—offering customized services from a team that is committed to excellence.
Today, our thousands of dedicated employee-owners at our 15 facilities have a personal stake in SC2’s success as our customer’s satisfaction. We combine efforts to achieve the growth, expansion and diversification necessary to define our future.
Full Time
$57k-72k (estimate)
07/27/2024
08/12/2024
sc2.com.tr
Peoria, IL
The job skills required for IT Support Analyst include Technical Support, Troubleshooting, Operating System, Help Desk, Networking, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Analyst positions, which can be used as a reference in future career path planning. As an IT Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Analyst. You can explore the career advancement for an IT Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Analyst for your reference.
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Quotes from people on IT Support Analyst job description and responsibilities
The IT support analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
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IT support analyst often communicate directly with consumers.
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This position provides analysis and problem-solving, technical assistance and support coordination to staff for computer hardware, software, networking, and applications systems.
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IT support analyst perform analysis of root causes.
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troubleshooting hardware and software issues.
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Career tips from people on IT Support Analyst jobs
A IT support analyst should be able to work calmly when under pressure.
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A IT support analyst should provide enterprise-level support to customers.
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Name variables and functions using clear and relevant names.
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