SCA is a claims management firm that has been a leading provider to the insurance industry for more than four decades. This has been achieved through our vast experience-gained knowledge of the claims process, a willingness to consistently provide quality products, and an unsurpassed dedication to customer service. To this point, we believe that the vehicle or property owner's experience is paramount and deserves all possible attention and care. Through successful interactions our insurance customers will continue to rely on us above our competitors.

SCA is seeking a dynamic National APD Network Director with independent auto appraisal management experience to work in our local Burbank, CA office. The qualified candidate will oversee our field network to include the management of Regional Supervisors. Responsible to drive franchisee and vendor performance and capacity in all regions through performance-based reporting, training, mentoring and guidance. Responsible for identifying coverage gaps and capacity constraints throughout all regions and collaborate with Regional Supervisors and Recruiting Division as required to achieve suitable coverage and capacity levels. Duty to work in close conjunction all SCA business units: Client Services, Special Lines Division, Internal Operations, FNOL, Dispatch, Billing and Delivery.

This position reports to the EVP/COO

Job Responsibilities:

· Responsible to drive franchisee and vendor auto physical damage appraisal performance throughout all region through performance-based reporting, training, mentoring and guidance, to include in-person field meetings when appropriate and necessary.

· Responsibility for implementation of field auto physical damage appraisal network operational changes, within the assigned region, with clients and/or policy changes as directed by management.

· Serve as manager to assigned Regional Supervisors; provide leadership, technical guidance, mentoring and training as needed.

· Identify and assist as needed to fill in for business unit employees during times of high volume, vacations, short staffing, etc.

· Conduct projects and participate in business unit activities to identify problems and improve workflow process and systems.

· Budget management.

· Travel will be required for field network meetings, management meetings, client meetings, industry events or catastrophe events.

· Additional tasks and/or projects as assigned by management.

Qualifications:

· Bachelor’s degree or equivalent job-related experience with a minimum of 5 years Independent Appraisal Management or equivalent experience is preferred

· Five to seven years of actual field auto appraisal experience required.

· Must carry material damage related certifications. I-CAR Pro-level and ASE B6 certification a plus but not mandatory

· Must be proficient with Audatex, CCC or Mitchell estimating systems

· Must have prior experience with creation and management of audit rule sets

· Must display strong customer service and organizational skills

· Must possess strong negotiation, investigative and resolution skills

· Must be a strong communicator with excellent verbal and written communication skills, bilingual Spanish is a plus but not required

· Must be proficient PC, Microsoft products and Windows skills

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 10 hours each day; occasionally light lifting (up to 10 lbs.); exposed to typical office environment conditions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

The range for this position is $90,000 to $104,000. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our benefits package (Medical, Dental, Vision, Vacation, Sick, 401k, etc.).

Job Type: Full-time

Pay: $90,000.00 - $104,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Burbank, CA 91505: Relocate before starting work (Required)

Work Location: Hybrid remote in Burbank, CA 91505