13 Deployment Operations Manager Jobs in Vallejo, CA
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Custodian (itinerant) - Pos#2640 Operations (position Is Year-to-year Based On Funding.) (external R
Vallejo City Unified School District
Vallejo, CA | Other
$39k-50k (estimate)
2 Months Ago
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Climate Control Specialist (hvac) - Pos#2342- Operations - Maintenance/grounds (external Re-advertis
Vallejo City Unified School District
Vallejo, CA | Other
$53k-67k (estimate)
4 Months Ago
Deployment Operations Manager
$101k-127k (estimate)
Full Time
6 Days Ago
ScaleneWorks INC is Hiring a Deployment Operations Manager Near Vallejo, CA
Opportunity Overview
- Develop, maintain, and manage release/workstream schedules and dependencies.
- Support the creation and management of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with operational teams.
- Ensure the delivery of business results assigned to the release(s).
- Collaborate with clients and internal leadership to define team roles and expectations.
- Possess a good understanding of Customer Support metrics and SLAs.
- Take accountability for all support aspects related to the product.
- Quickly learn applications and develop a functional understanding from a business perspective.
- Guide and mentor team members.
- Handle and plan shifts as needed.
- Organize and motivate team members in their day-to-day work.
- Manage and understand data around incoming case volume.
- Communicate customer communication or behavior trends to relevant teams.
- Train new team members.
- Report from the help desk to understand trends and perform detailed Root Cause Analysis (RCA).
- Handle incoming escalations.
- Work directly with leadership to define and enforce strategies and team goals.
- Conduct one-on-one meetings with direct reports.
- Plan process maps and workflows.
- Plan and support deployments.
- Act as the Point of Contact (POC) for customer outages and resolutions.
- Travel is required (Approximately 20%).
- Bachelor's degree in a related field.
- Relevant combination of education and experience considered in lieu of a degree.
- Ten years of experience in a production support environment with technical expertise.
- Three years of supervisory or leadership experience in Information Technology.
- Previous managed care or healthcare experience preferred.
- Excellent verbal and written communication skills.
- Strong analytical skills with high attention to detail.
- Ability to be flexible and work under tight deadlines.
- Ability to work independently and collaborate effectively with all levels of staff, leadership, and external partners.
- Strong working knowledge of Microsoft Office products.
- Demonstrated leadership ability and team-building skills.
- ITIL Certification would be a plus.
- Understanding of the healthcare industry required.
- Alignment with company values and mission.
- Proficiency in data-driven communication and decision-making.
- Experience aligning metrics cross-functionally and conveying compelling data stories.
- Very good knowledge of asp.net MVC, C#, SQL.
Job Summary
JOB TYPE
Full Time
SALARY
$101k-127k (estimate)
POST DATE
06/22/2024
EXPIRATION DATE
07/15/2024
WEBSITE
scaleneworks.com
HEADQUARTERS
Albert Lea, MN
SIZE
<25
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