Imagine the What. Build the How.
Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.
As a Mobile Developer Support Engineer, your role will be to provide outstanding support to our customers by addressing their technical issues. You will act as a trusted technical voice and product expert, working with customers to resolve their issues, answer their technical questions, and create code samples. You will closely collaborate with your colleagues in enterprise success and other teams, including engineering and product.
Who You Are

• You prioritize the customer experience and have a customer-centric mindset.
• You possess strong analytical and problem-solving skills.
• You have extensive knowledge and understanding of React Native.
• You have experience working with complex React Native applications.
• Ideally, you have experience in mobile development for both iOS and Android.
• Experience working with other mobile development frameworks or native iOS/Android is a plus, but we also value willingness to learn and grow.
• You are familiar with mobile and web technologies in general and are willing to learn.
• You have excellent English communication skills, both oral and written.
• You can work independently with a high degree of autonomy.
• You hold a Bachelor's or Master's degree in Engineering, Computer Science, or have equivalent practical experience.

What You Will Do
As a Mobile Developer Support Engineer, you will help other developers successfully integrate Scandit SDK into their apps. You will work with the developer teams of our US-based customers, focusing on a variety of mobile technologies, particularly React Native and native iOS. Some of your tasks will include:

• Communicating with external developers through email, ticketing systems, discussion boards, and video calls to solve problems.
• Collaborating closely with the engineering team to identify and fix bugs, and improve sample applications to ensure smooth integration for our customers.
• Alongside other support engineers, maintaining our FAQs to provide a comprehensive resource for our users.

What You Can Expect

• Core working hours with limited on-call duties.
• While most internal communication occurs asynchronously (via Slack, Zendesk, Jira), you will need to have some overlap with colleagues, primarily based in the CET timezone.
• This role is remote, but you may occasionally be asked to visit customers on-site to provide assistance. Part of your onboarding might take place in Europe.

What We Offer
Here are just some of the reasons why people choose to build their career at Scandit:

• Smart, people-first culture
• Flexible, office, hybrid or home working
• Innovation hackathons
• Global team outings
• Festive/end of year all company celebrations
• Your birthday off
• Learning and development opportunities
• Mentoring programs
• An attractive individual equity plan in a high growth company
• Top notch tech pack to enable you to do your most productive work
• Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw, Boston, Singapore and Tokyo
• 401(k) match in the US

We are proud to be " Great Place to Work" Certified in the UK, USA, Switzerland, France, Italy & Poland and "UK' Best Companies for Wellbeing" in the UK
You could be the difference
At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.
All qualified applications will receive consideration for employment without regard to race, colour, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed.
Imagine the What. Build the How.
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