71 Account Services Representative Jobs in Charlotte, NC
ScentAir is Hiring an Account Services Representative Near Charlotte, NC
Your Key Responsibilities
- Client Retention: Execute strategies to retain customers, including proactive outbound calls to customers who have requested to cancel.
- Customer Needs Evaluation: Identify customer needs and resources required to negotiate renewals and retain business.
- Personalized Responses: Provide tailored solutions to ensure high customer satisfaction and exceed their expectations.
- Issue Resolution: Resolve customer issues by aligning service features, pricing, value, payment options, and benefits to meet their needs.
- Sales Techniques: Use positive sales techniques to motivate customers to continue using ScentAir services or ensure ScentAir receives early termination fees within contract terms.
- Service Upgrades: Sell additional or upgraded services while ensuring a quality customer experience.
- Database Management: Utilize our databases to access, update, or input account information, maintaining a high quality of accuracy in Salesforce.com CRM.
- Negotiation and Discounts: Negotiate pricing and bundling offers, including credits and discounts, according to company guidelines.
- Performance Goals: Meet or exceed retention goals and demonstrate the ability to achieve individual performance metrics.
- Bachelor’s Degree or 3 years of relevant work experience
- Effective communication skills (Bilingual is a plus)
- Excellent computer skills, including proficiency with MS Office Suite and Salesforce
- Excellent interpersonal skills for effective team collaboration
- Proactive and able to take initiative with little or no direction
- The ability to establish collaborative customer relationships in a fast-paced environment
- The ability to thrive in a high pace, growth-focused business environment
- Competitive pay and monthly bonus plan
- Benefits: Medical, dental, vision, and life insurance, plus company-matched 401k
- Perks: Company-issued laptop and cutting-edge technology support / Hybrid role
- Great work environment: Fun, team-focused atmosphere with an employee-driven community outreach program
- Paid Time Off: Enhanced holiday schedule and paid time off
Job Summary
Full Time
$37k-45k (estimate)
06/01/2024
07/26/2024
scentair.com
Charlotte, NC
1,000 - 3,000
Related Companies
The job skills required for Account Services Representative include Customer Relationship, Products and Services, Problem Solving, Initiative, CRM, Pricing, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account Services Representative positions, which can be used as a reference in future career path planning. As an Account Services Representative, it can be promoted into senior positions as an Account Services Representative, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Services Representative. You can explore the career advancement for an Account Services Representative below and select your interested title to get hiring information.
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