Benefits and Perks :

• Direct career growth path to Management positions (Assistant Manager, Manager) and additional opportunities.
• We are a fun-loving, hard working, drama-free workplace.
• Teamwork, trust, respect and customer focus is what we strive for.
• Competitive hourly base pay, plus tips.
• Medical, dental, and vision insurance benefits.
• Profit Sharing plan.
• Merit-based pay increases based on performance.
• Paid Time Off.
• Career growth path to other leadership positions.
• Complimentary monthly service membership for your dog(s).

About the Position :

The Customer Service and Membership Sales Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

You will be the face of the brand, so if you enjoy dogs and working with people, this is the job for you. This opportunity has tremendous growth potential and the ideal candidate could rotate between all three of our locations.

This position requires :

• Sales experience and confidence (membership sales are highly valued!).
• Customer service experience (retail, restaurant).
• Computer / Technology proficiency.
• A passion for dogs and dog health & wellness!
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Who We Are Looking For :

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Front Desk Membership Sales Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks :

• Drive key performance indicators average ticket price and rebook ratio through memberships, service.
• add-ons, and retail sales.
• Develop membership leads; Follow up with potential members.
• Answer phone calls, schedule customer appointments, manage customer profiles and records.
• Manage cash drawer responsible for daily cash handling.
• Manage customer expectations; Resolve customer concerns; Retain memberships.
• Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable.
• Perform other tasks and duties as assigned by the Scenter Manager.

Skills and Abilities :

• Confidence in selling services and products.
• Ability to connect with customers (both canine and human!) and provide outstanding customer service.
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services.
• Effective communication with team members and dog parents (in person and on the phone).
• Independently solve problems using Scenthound values and culture as a guide.
• Attention to detail.
• Time-management; Scheduling appointments efficiently.
• Accountability; hold oneself and others to Scenthound standards.
• Addresses : Scenthound South Forsyth, 1595 Peachtree Pkwy, Cumming, GA 30041; Scenthound Johns Creek Central : 9775 Medlock Bridge Rd, Johns Creek, GA 30097;

Scenthound Suwanee, 1145 Peachtree Industrial Blvd, Suwanee, GA 30024.

Hours : Monday - Saturday 8am - 5pm

About us : Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care.

At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

If you share our values, we’d love to hear from you!

Last updated : 2024-07-03