Job Description

What would you do? - The Specifics

* Ensures high quality customer service while following all safety protocols.

* Ensures a smooth flow of customers through the store.

* Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.

* Processes and understands managed care plans while obtaining document information from the insurance company as needed.

* Provides customers basic and accurate information.

* Schedules and confirms appointments, follow-up visits and classes.

* Files all patient records daily and pulls patient files for the next day's appointments.

* Checks order status and notifies customers when orders are in or of any delays.

* Keeps reception area tidy and presentable with all necessary materials.

* Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.

* Participates in regularly scheduled mandatory communication meetings.