Scents of Serenity Organic Spa is Richmond's only truly organic spa and was voted Best Day Spa 12 years in a row by Virginia Living Magazine readers. In 2022 and 2023, Scents of Serenity was recognized by INC 5000 as one of the fastest growing private companies in the US as well as placed #9 in the RVA25 as the fastest growing, locally owned business in Richmond in 2023. Our philosophies are rooted in a holistic and organic approach to wellness, and we specialize in luxurious, results-driven services. We offer our guests a beautifully tranquil atmosphere, extraordinary hospitality, and lavish sensory experiences. We are proud to offer a working environment equally as exquisite and are currently seeking candidates to fill full-time Assistant Spa Manager position at our Short Pump and Midlothian locations. This is an exciting opportunity for someone who is interested in advancing their customer service career with an expanding, locally owned business. Here are a few things our amazing staff members enjoy about working for Scents of Serenity:
"Scents of Serenity has always cultivated and nurtured an environment of freedom and safety in which I feel inspired to grow. I feel supported by management, my clientele and our staff of well-informed and experienced individuals. I am always treated with dignity and respect, as a human being and not just an employee. I love the high standard held for products, practices, and education and appreciate how beautiful everything looks and smells and feels. I love that it takes all of us to make Scents of Serenity what it is, and I also love that we have an amazing trail blazing leader, Melanie Mueller, who inspires me to reach for more of who I want to be. I learn so much each day I work here, and I know that when I come up against any issue, a creative solution will be found to make things continue to move forward well."

• Alexa, Massage Therapist

"Scents of Serenity has felt like home to me from the moment I walked in. This is truly a safe and peaceful environment where we are all family and treat each other with the utmost respect!"

• Sam, Spa Coordinator

"I love working at Scents of Serenity because it feels like home. I couldn't ask for a better group of coworkers to work with on a day to day basis. Everyone is so supportive and kind and brings something to the table in their own unique way!"

• Morgan, Guest Services Manager

"There are so many reasons that I truly adore and feel at home working at Scents of Serenity Organic Spa! One of the most important things to me is that working at Scents is like working with family. Scents of Serenity truly has the best staff and best coworkers around, and I have worked at a variety of different spas and work environments. After a couple of months working at SOS, it was clear to me that I found my spa home and family. I adore my employer! I feel valued by Melanie, as she makes sure to let me know I am appreciated in all I do. I feel that I am trusted, which is imperative for me at any place of employment. I also love and uphold the same values as the spa. I love that we get to use the best natural and organic product lines in the business. Lastly but certainly not least, our workspace is incredible! Melanie is a true interior designer and she knows how to create exquisite, zen-like spaces that make not only her employees, but her clientele feel safe, at peace, and loved!"

• Kacie, Master Esthetician

"I have worked for Scents of Serenity for 8 years now and I have loved watching the spa grow with the amazing support and dedication of our staff and coworkers. Melanie has been the best leader I have ever worked for in the spa industry (for me, over 25 years.) Her work ethic and compassion for her employees and clients is why we are a 5 star spa! I absolutely love the spirit of my coworkers. They really do care about the services they provide for our guests, and it shows in their work. I love that I can give my heart to each and every client by giving them a nurturing and organic experience."

• Tracy, Master Esthetician Trainer

"Scents of Serenity is like a dream job for me. It's incredibly beautiful and such a wonderful environment to work in. Coming from a spa where services were 50 min long & being booked on the hour, having massages that are 60 min & having 15 min cleanup time in between each service is just AMAZING. It makes such a difference. And the menu is so much fun. I absolutely love it. CBD, flower essences, aromatherapy, herbal compresses... and so much more! Having amazing luxury organic products & mediums to work in makes it each service provided so incredibly fun! And the best part of all are the people & energy there. Our staff is pretty incredible and the room for growth is huge. Our massage trainer as well as our massage therapists are extremely talented & giving. I feel so blessed to work here!"

• Jackie, Massage Therapist

"I am a fairly new massage graduate and just recently began at Scents of Serenity, but I knew right away this was a place that would allow me to grow. SOS has provided me with a welcoming and open space to be able to expand my knowledge and skill sets in the massage realm. It's an amazing place where everyone learns from and supports one another. My confidence level in my abilities has sky rocketed from two months of working here. I am so grateful to be a part of the SOS team and the beautiful atmosphere they provide!"

• Rachael, Massage Therapist

We are growing!This position is for a Assistant Spa Manager and will require a 6-month commitment to our training program in which manager will be learning all operations of the spa including front desk, guest services, day to day managerial duties. After successful completion, candidate will be reviewed for a permanent roll as a Assistant Spa Manager.
Responsibilities Include

• Reports actively to Spa Manager, Spa Director and Owner
• Learning all front desk duties including but not limited to, checking guests in/out, scheduling appointments, selling memberships, recommending services, follow up with staff members to be sure daily chores were completed. May be assigned to fill in at call center, front desk, or spa attendant position, as needed.
• Upholds a pleasant and supportive working environment for all SOS staff by leading by example
• Strong knowledge of spa services and products-Provides feedback and coaching in a respectful manner to help all staff grow within their positions
• Supports staff by helping in any areas that may need assistance
• Perform room audits
• Assist in spa planning and executing parties and group reservations
• Attend to guest concerns or complaints
• Ensures that appointments are scheduled in the most effective manner
• Participates in marketing opportunities
• Creates inventive ideas to promote sales growth, and strives to exceed projected sales goals
• Create healthy work relationship with all staff members, while maintaining managerial boundaries
• Ability to troubleshoot equipment in treatment rooms and scheduling software
• Assist Spa Manager with inventory maintenance and reports when there is a shortage or outage of supplies that may need to be ordered
• Addresses any client complaints promptly and politely
• Ability to make executive decisions that benefit all parties included in the absence of the Owner or Spa Manager
• Provide the highest level 5-star spa servic

Desired Qualities

• Strongly Preferred *Minimum 2-3 years management experience in a spa setting
• Required *Minimum 1-2 years in luxury hospitality setting
• Excellent leadership and management skills
• Excellent communication skills-both written and oral
• Impeccable phone etiquette
• Computer savvy
• Experience with Boulevard software considered a plus
• Enthusiastic, go-getter attitude
• Positive self-esteem and professional image
• Strong team player, but also has the ability to work independently with little supervision
• Attention to detail and strong organizational skills
• Ability to multitask in a fast paced environment
• Ability to improvise and problem solve
• Excellent time management skills
• Ability to be on feet for hours at a time and can lift 30 pounds.

Compensation And Benefits

• Employer contribute health insurance (medical, dental, vision)
• Highly competitive salary
• Performance based bonuses
• Paid time off
• Highly supportive and nurturing management team
• Positive work environment
• Highest standards for organic and clean products and services
• W2 employment
• Beautiful and tranquil work environment

This is an excellent opportunity for someone who shares the same philosophies as Scents of Serenity Organic Spa, and who wants to provide outstanding customer service and lead our growing team in a beautiful, peaceful, and positive working environment.