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What will you contribute?
Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business.
The incumbent is accountable for the governance and lifecycle of all problems, contributing to enhancing the availability of products and services and eliminating recurring incidents to ensure a world-class customer experience. The Problem Manager will collaborate with the Incident Management Team to ensure accurate details are captured in the incident records for transition to the problem records.
The Problem Manager role provides insight to the Business on the health of the Infrastructure and Application environments. It is responsible for the effective oversight of root cause analysis-related activities. The role will manage and maintain a consistent level of service and best practices to achieve adherence to KPIs, SLAs, and CSFs.
This role will be responsible for regular Management and Executive level reporting, ensuring data accuracy, and can translate technical details to an executive audience.
Responsibilities & Deliverables:
Required Skills and Experience:
Full Time
$104k-130k (estimate)
06/21/2024
07/06/2024
The following is the career advancement route for Problem Manager positions, which can be used as a reference in future career path planning. As a Problem Manager, it can be promoted into senior positions as an E-commerce Risk Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Problem Manager. You can explore the career advancement for a Problem Manager below and select your interested title to get hiring information.