Friendly, outgoing person to manage financial and insurance collections, schedule appointments and help everyone feel good in fast paced environment. We are looking for someone to join our great patient-focused team, so if you like working with people and feel you have these skills, please submit resume with reason why you would be a great fit for this position in your cover letter or email. Dental experience helpful, not required. M-Th 7:45 to 5:00, Fri. 7:45 to 12:00.

Job Description: Dental Receptionist, Financial Coordinator and Public Relations
PRIMARY RESPONSIBILITIES

Responsible for administering the day-to-day activities of the dental front desk and office, including
but not limited to: maintenance of the records of patients, scheduling of patients, accounts receivable,
maintaining appearance and order of dental office, and recall/recare system. May also be required to
assist with general front office duties.

Responsible for assisting patients with financial options for treatment and for keeping the accounts receivables according to office policy.

SPECIFIC DUTIES

Reception Management
 Manage day-to-day operations of dental office
 Open and close dental office according to office protocol
 Review the office for a neat, professional appearance and make necessary changes
 Check the daily schedule for accuracy and post it in all treatment rooms
 Answer and respond to telephone calls with professionalism
 See that the phone is answered before the third ring at all times. Collect and respond to
messages left on the answering machine. Make sure appropriate message is on machine,
example: lunch, staff meeting, holiday etc.
 Manage the answering machine daily. Assure that the message is context appropriate
 Review supplies for reception and provide order to office manager according to office protocol
 Ensure that HIPAA Notice of Privacy Practices Notice is on display
 Monitor the condition of the patient bathroom. Check at least twice daily and correct any
cleanliness issues.
Patient Management
 Maintain a professional reception area; organize patient education materials, etc.
 Greet and welcome patients and visitors to the practice
 Check in patients according to office protocol, verifying and updating patient information
Manage recall and inactive patient system
 Oversee patient relations & handle patient complaints, according to office protocol
 Help explain office policy to patients
 Confirm the next day’s appointments according to protocol and patient preferences
 Make follow-up appointments as needed
 Be familiar with the office financial policy and be capable of attending a treatment conference
and making a financial arrangement with a patient according to office financial policy
 Send welcome letters to new patients. Send thank you cards or letters to referral
sources. Send sympathy or congratulatory cards to patients of the office, as appropriate

Records Management
 Gather and accurately record insurance information from patients
 Record chart entries from phone or in-person conversations when appropriate
 See that records are stored securely and handled in compliance with HIPAA privacy and
security regulations
 Assure that every patient’s HIPAA forms and consent forms are signed and up to date.
 Accurately file patient information
 Arrange patient charts and radiographs for the next day’s appointments
 Track cases and referrals to and from other doctors
Insurance
 Help to update insurance information on all patients at all times
 Organize supporting materials for claim forms, such as radiographs or written narratives, as
directed by doctor
Inventory Management
 Monitor inventory and order dental office supplies as needed
 Monitor and make sure all dental office equipment is working properly
Office Participation
 Be an active participant in staff meetings. Perform other tasks as assigned by office manager
Correspondence
 Sort, organize, and distribute mail
 Prepare and send out new patient and referral thank-you letters as directed by office manager
 Prepare and send out continuing care notices as directed by office manager
 Prepare and send out other necessary correspondence as directed by office manager

Staff Daily Collections Management

• Enter charges for dental services into the computer. Check each charting for logic, accuracy, and correct totaling
• Make sure that each employee checking out patients request and collect money “over the counter” for each patient, and issue receipts or walk out statements, as appropriate, as patient leaves
• See that each transaction is posted to the computer system accurately

Accounts Receivable Management

• Explain financial treatment to patients
• Record chart entries from phone or in-person conversations when appropriate
• Enter patient financial activity in computer
• Process accounts receivable/account payable tasks
• Prepare statements
• Resolve any account balances with patients and follow-up delinquent accounts
• Assist patients in making financial arrangements or payment schedule with patients
• Prepare billing statements promptly and accurately mail billing statements
• Telephone patients with accounts overdue

Records Management

• Document all necessary data into patients charts clearly and accurately regarding the patients appointment and anything important having to do with that patient’s appointment
• See that the sensitive material is not left exposed at the front desk. Obey HIPAA rules
• Oversees account receivables and account payables
• Track cases and referrals to and from other doctors
• Be familiar with the office financial policy and be capable of attending a treatment conference and making a financial arrangement with a patient according to office financial policy

Insurance

• Update insurance information on all patients at all times
• Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctor
• Enter new insurance information in computer and call for verification and benefit information
• Processes Patient Insurance (Create and process dental insurance claims)
• Acts as the liaison between insurance companies and the dental office for submitting claims
• Submit treatment plans for predetermination of benefits
• Prepare claim forms for patients with dental insurance
• Organize supporting materials for claim forms, such as radiographs or written narratives
• Mail or electronically submit claim forms from office
• Assist in the resolution of problems with third-party payers

Office Participation

• Be an active participant in staff meetings Perform other tasks as assigned by office manager
• Help handle incoming phone calls and address issues as needed

Correspondence

• Monitor and edit any communication going to patients regarding upcoming appointments to ensure the information is correct and timely
• Utilize all communication resources available to connect with patients to get them scheduled for treatment needed

PERSONNEL REQUIREMENTS

Education/Experience
 High school diploma
 Legible handwriting for communications
 Knowledge of Dental Software a plus
 Office experience desired

Interpersonal

• Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
• Effective verbal skills to communicate with patients and staff
• Team player
• Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
• Conflict Resolution Experience

Customer service or patient relations experience

• Quick response/accurate data entry
• Communicate all concerns to Office Manager

Job Type: Full-time

Salary: $16.00 to $20.00 /hour, depending on experience, performance, knowledge

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 32 – 39 per week

Benefits:

• Continuing education credits
• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan

Healthcare setting:

• Dental office

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Are you able to commit to at least one year of full time work?

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person