740 Service Operations Manager Jobs in Boston, MA
Schindler Group is Hiring a Service Operations Manager Near Boston, MA
Job ID: 76167 We Elevate... You
Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives and works in them. Do you have the talent, ambition, and vision to help us elevate tomorrow’s world?
Find out more about us here - Company Website or LinkedIn
As a leading employer in the urban mobility industry, we are always looking for a diverse group of people who can create exceptional value for our customers.
Join us as aService Operations Manager
Your SkillsThe Service Operations Manager should provide management of company’s activities and functions relating to the ongoing repair, maintenance and retention of all products existing within our portfolio as well as partnering as necessary with the General Manager - Service to support any acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. This work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.
- Execute the territory operations business plan in support of the region’s financial and non-financial objectives and support the implementation of territory operations initiatives.
- Develop a recommended operational budget in partnership with the General Manager – Service and manage expenditures within approved specifications for time and materials and other fixed assets including parts inventory, company tools and vehicles for the most cost-effective results.
- Develop and coordinate implementation of operational BDPs for service delivery cost improvement goals on each initiative.
- Responsible for managing operational budget via appropriate asset management measures and proper billing procedures.
- Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
- Ensure process adherence to a strong customer excellence plan designed to deliver high quality service and grow loyalty with customers.
- Responsible for managing, mentoring and leading a team of Field Superintendents and Project Managers by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs.
- Responsible for the hire and onboarding of new Service Superintendents and Project Managers.
- Establish procedures and leadership practices to create a business environment for participative management, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices.
- Engage in pro-active labor relations with local business agents with the support of Schindler’s Labor Relations team.
- Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all technicians in performance reviews.
- Advise Superintendents on manpower movement, particularly specialists, including but not limited to adjusters, hydraulic mechanics, escalator mechanics.
- Ensure all required service operations meetings are effective. Lead meetings where appropriate.
- Provide expert technical knowledge for any project that needs additional oversight or intervention.
- Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment.
- Ensure coordination of personnel and product safety responsibilities in partnership with Field Quality Excellence organization including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing.
- BA/BS Business / Management / Engineering
- Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
- Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
- People management experience
- P&L management experience for an industrial company.
- Fully vested 401k match (up to 7% of total compensation).
- Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
- 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
- Tuition Reimbursement - Eligible after 6 months of service.
- Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
- Partnership with Maven Milk to ship breast milk for employees traveling on Schindler business.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Job Summary
Full Time
$121k-151k (estimate)
06/20/2024
07/18/2024
The job skills required for Service Operations Manager include Leadership, Commitment, Service Quality, Customer Satisfaction, Business Operations, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Operations Manager positions, which can be used as a reference in future career path planning. As a Service Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Operations Manager. You can explore the career advancement for a Service Operations Manager below and select your interested title to get hiring information.
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