3 Full Time Guest Service Agent | HGI Rochester Downtown Jobs in Rochester, NY
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Schulte Companies is Hiring a Full Time Guest Service Agent | HGI Rochester Downtown Near Rochester, NY
- Greets and assists all guests during arrival and departure.
- Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.
- Coordinates the delivery of guest services by other hotel departments and outside vendors.
- Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.
- Maximizes room revenue and occupancy levels through suggestive selling techniques.
- Handles the departments accounting system of money, receipts, guest accounts, and other forms of credit. Balances shift cash and accounts.
- Operates the department's cash register.
- Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
- Perform clerical duties to include handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.
- Acts as manager on duty when manager is not available.
- Maintains information and communication sources such as room inventory, lost and found log, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.
- Maintain a clean, pleasant, and professional image to guests and associates.
- High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
- Track your daily income with updates after every shift you work
- Transfer your earnings instantly or next day
- Automatically save a portion of your paycheck
- Emerald Hospitality Group is an Equal Opportunity Employer.
Job Summary
Full Time
$46k-62k (estimate)
07/31/2024
08/05/2024
The job skills required for Full Time Guest Service Agent | HGI Rochester Downtown include Guest Service, Communicates Effectively, Time Management, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Full Time Guest Service Agent | HGI Rochester Downtown. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Full Time Guest Service Agent | HGI Rochester Downtown. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Full Time Guest Service Agent | HGI Rochester Downtown positions, which can be used as a reference in future career path planning. As a Full Time Guest Service Agent | HGI Rochester Downtown, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Full Time Guest Service Agent | HGI Rochester Downtown. You can explore the career advancement for a Full Time Guest Service Agent | HGI Rochester Downtown below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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