104 Guest service manager Jobs in Auburn, AL
Schulte Hospitality Group is Hiring a Guest service manager Near Auburn, AL
Job Description
Collegiate Hotel Group®, is seeking a Guest Service Manager to join Graduate Auburn and its brilliant team of hospitality enthusiasts.
JOB DUTIES AND RESPONSIBILITIES
- Monitors daily status of rooms, rates, discount rates andpackages
- Maintains current list of available rooms for walksituations
- Coordinates blocking ofrooms for groups
- Acts as the Service Champion for the Front Office and creates a positive atmosphere for guestrelations
- Communicates hotel’s unique design elements foreffective storytelling
- Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives aremet
- Reviews guest satisfaction results and property audits to identify areas ofimprovement
- Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
- Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify an address employee opportunity areas
- Ensures staff communicates effectively with other hotel departments
- Maintains productive relationship with Valet Parkingprovider
- Regularly reviews department budget to meet budgeted wages and generalexpenses
- Ensures prompt and courteous service toguests
- Pre-registers guests according tostandards
- Monitors and ensures VIParrivals are executed to highest standard
- Keeps track of rooms to ensure accurate status and readiness forcheck-in
- Hires, trains and develops direct employees
- Interacts positively and professionally with guests to resolveissues
- Acts as Manager on Duty asrequired
- Works nights, weekends, and holidays as needed
- Other duties asassigned
EDUCATION AND EXPERIENCE
- Minimum of 3 years in similar leadership role.
- High School Diploma / GED, post-high school educationpreferred
KNOWLEDGE, SKILLS AND ABILITIES
- Basic math skills
- Ability to communicate effectively verbally and in writing
- Strong leadership skills
- Ability to exceed expectations of guests and team members
- Excellent time management skills
BENEFITS / PERKS
- Work today, get paid today, with Daily Pay!
- Free telemedicine and virtual mental health care access for all team members starting day one!
- Multiple health insurance and life insurance options
- 401k plan company match
- Paid time off for eligible team members
- Holiday pay / paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts on event tickets, electronics, gym memberships more!
Last updated : 2024-06-18
Job Summary
Full Time
$27k-44k (estimate)
06/20/2024
09/19/2024
schultehospitality.c...
KY
<25
Related Companies
The job skills required for Guest service manager include Guest Service, Front Office, Leadership, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service manager positions, which can be used as a reference in future career path planning. As a Guest service manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service manager. You can explore the career advancement for a Guest service manager below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Manager job description and responsibilities
A guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
01/30/2022: Sarasota, FL
The guest services manager oversees the process of handling customer complaints.
02/28/2022: Altoona, PA
Guest service manager focuses on the client's needs and requirements and ensures that they are being fulfilled.
01/31/2022: Passaic, NJ
Present the menus and the special of the day
03/27/2022: Pascagoula, MS
Organisational and planning skills to develop customer service policies.
01/25/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Manager jobs
A guest service manager performs a variety of customer relations duties at a hotel.
04/12/2022: Youngstown, OH
Must be able to speak and understand the primary language used by the guests who visits the hotel.
03/22/2022: Wilmington, DE
Listen, understand and take action.
03/25/2022: Longview, TX
Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
02/01/2022: Tucson, AZ
Customer service representatives, customer service management, and operations staff work together to make experiences that matter.
03/11/2022: Bremerton, WA
Step 3: View the best colleges and universities for Guest Service Manager.
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