Job Description

JOB DUTIES AND RESPONSIBILITIES

• Monitors daily status of rooms, rates, discount rates and packages
• Maintains current list of available rooms for walk situations
• Coordinates blocking of rooms for groups
• Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations
• Communicates hotel’s unique design elements foreffective storytelling
• Reviews guest satisfaction results and property audits to identify areas of improvement
• Drives Front Desk Upsell Program to assist in maximizing hotel revenue
• Solicits employee feedback and utilizes an open door policy
• Ensures staff communicates effectively with other hotel departments
• Maintains productive relationship with Valet Parking provider
• Ensures prompt and courteous service to guests
• Pre-registers guests according to standards
• Monitors / maintains employee schedule
• Monitors and ensures VIP arrivals are executed to highest standard
• Keeps track of rooms to ensure accurate status and readiness for check-in
• Interacts positively and professionally with guests to resolve issues
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Front Desk operations experience
• High School Diploma / GED

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of hotel Front Deskoperations
• Basic math skills
• Ability to communicate effectively verbally and inwriting
• Ability to exceed expectations of guests and teammembers
• Excellent time management skills

BENEFITS / PERKS

• Work today, get paid today, with Daily Pay!
• Free telemedicine and virtual mental health care access for all team members starting day one!
• Multiple health insurance and life insurance options
• 401k plan company match
• Paid time off for eligible team members
• Holiday pay / paid holidays
• Pet insurance
• Employee Assistance Program
• Discounted hotel rooms
• Savings Marketplace discounts on event tickets, electronics, gym memberships more!

Last updated : 2024-07-02