1 Guest Services Supervisor Job in Newport, WA
Schweitzer Mountain is Hiring a Guest Services Supervisor Near Newport, WA
Thanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of inclusivity, respect, and fun! With our master plan as our guide to the future, we're collectively channeling to grow thoughtfully, charting a course of enhancing mountain accessibility and village vibrancy. We look forward to learning more about you and how you can be a part of the Schweitzer difference!
PERKS & BENEFITS:
- Free Ikon Pass for all eligible employees
- Additional free skiing riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
- Discounted skiing riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
- Employee housing available in Sandpoint area
- Onsite employee childcare available (limited space)
- Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
- Generous discounts on outdoor gear, apparel, food, lodging, etc.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
- 401k plan with generous employer match
- Paid parental leave of up to 6 weeks for eligible employees
- Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
- Pro-deal pricing on equipment from top outdoor brands
- Bereavement pay
- Employee transportation available
- Discounted tuition with partner online university for all Alterra Mountain Company employees to further education
REQUIREMENTS: Must be available weekends and holidays
ESSENTIAL FUNCTIONS: To create a friendly and helpful environment for guests and staff throughout the sales and accounting processes. Will maintain a friendly and outgoing attitude at all times. Support the overall vision and direction for the operations of the Guest Services Department (Guest Services Desk, Daily Tickets, and Season Passes). Supervision: Oversee the operating procedures, controls and service standards that the department has established. Guide and coach staff with the day-to-day decisions that affect guests and administer excellent friendly guest recovery and information when needed. Work with the Guest Services Manager for hiring, performance reviews and other personnel issues for all department employees. Assist the Guest Services Manager to develop pre-season and in season training. Plan and administer the weekly department & safety meetings and monthly JHAs. Oversee the staff by communicating weekly staff schedules, reduce staffing based on business levels and time edits and approvals of ADP as needed. Responsible for maintaining the proper amount of guest surveys are completed. Maintain a positive attitude and work environment while being supportive of Schweitzer and its policies. Financial: Responsible for timely, accurate daily revenue reports and maintaining safe/bank accountability. Must be able to balance the needs of all business aspects including guests, users and accounting. Communication & Recognition: Work with the Guest Services Manager to come up with Monthly and Seasonal Department contests and assessing the measurement/goals of the department. Enforce Guest Services employee standards. Help exceed company EOS scores in the Guest Services department.
JOB SPECIFICATIONS:
SKILLS: High computer literacy: Word and Excel, email and Internet, Siriusware. Excellent communication skills (internally and externally) and assessment abilities. Accurate cash handling skills. Leadership abilities and organization of personal workload. Multi-tasking ability, ability to self-start and prioritize and delegate tasks/ duties. Strong public relations/ guest services skills and people/ relationship building skills. Ability to work within a budget while still achieving high results. Prefer ability to ski/ride terrain at Schweitzer.
EDUCATION: High school graduate or equivalent.
EXPERIENCE: Minimum of four years Customer Service required.
Minimum of three years Sales experience required.
Minimum of three years supervisory experience required.
Cash handling experience required
Ski industry experience an asset.
LICENSE NEEDED: Valid driver's license insurable through Schweitzer.
Physical Demands: This position can vary physical position at will. Will complete paper/ computer work for up to 10 hours per day; will stand/walk for up to 8-10 hours per day. Breaks and lunch available between busy times on a varying schedule. Will lift up to 10 pounds frequently and up to 50 pounds with assistance. Will bend, squat, kneel, climb, twist and reach above shoulder level occasionally to frequently. 90% inside and 10% outside worksite, exposed to all moisture levels and temperature changes. Hazards are eyestrain from computer, leg/foot strain from long periods of standing and ice and snow.
Machines or Tools Operated: Computer; Windows based computer programs including Word and Excel; E-time time sheets; Windows Explorer, Siriusware ticketing system, 10-key adding machine, two way radio and office equipment. Must be comfortable trouble shooting computer equipment. Company vehicle
WORKING ENVIRONMENT: Work is subject to frequent interruptions making continuity and accuracy difficult. High volume of business could be stressful. Possible travel.
OTHER RESPONSIBILITIES: Must have or be willing to obtain extensive knowledge of Schweitzer's facilities and activities. Responsibilities are listed as guidelines and the position is not necessarily limited to these items.
Judgement / Mental Complexity: High
Benefits: See Employee Handbook for benefits
Review Schedule: This position will be evaluated at least once per season.
Job Summary
Full Time
$35k-52k (estimate)
06/09/2024
08/08/2024
The job skills required for Guest Services Supervisor include Guest Service, Customer Service, Leadership, Cash Handling, Accounting, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Supervisor positions, which can be used as a reference in future career path planning. As a Guest Services Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Supervisor. You can explore the career advancement for a Guest Services Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Supervisor job description and responsibilities
Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.
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Building a strong team and shape staff behaviors to accomplish desired results.
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Taking reservations, checking/checkout guest, assisting guest, responsible for auditing all front office daily transactions.
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Acting as hotel system liaison and performed all Guest Service Representative Functions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Supervisor jobs
A bachelor's degree from an accredited college or university with some previous supervisory experience would be sufficient to apply for the post of a guest services supervisor.
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Step 3: View the best colleges and universities for Guest Services Supervisor.
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