You haven't searched anything yet.
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design/layout of memorials to support the Company's marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained.
**JOB RESPONSIBILITIES**
Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial / marker design to be manufactured and stored with our supplier
Provide the highest level of customer service to both internal and external customers
Using the company's internal point-of-sale system and our supplier's system research, design and submit bronze memorial / marker designs for approval by client family to manufacture and store
Meet the weekly productivity goals set forth for the Bronze Memorial team
Catalog, update and maintain digital library of all projects within established filing system
Adjust priorities when appropriate and perform other job related duties assigned to meet team goals
**MINIMUM Requirements**
**Education**
High school diploma or equivalent
**Experience**
One year of customer service or call-center related experience required
**Knowledge, Skills and Abilities**
Ability to adjust priorities when appropriate to meet weekly productivity goals
Knowledge and experience working with Microsoft Office software including Excel, Outlook and Word
Attention to detail/accuracy; proofreading and quality control skills
Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude
Demonstrated effective communication skills, both oral and written
Ability to work well as part of a cohesive team
**Work Conditions**
**Work Environment**
When considering the work environment associated with this job, the following factors may apply:
Work indoors during all seasons and weather conditions
Standard business dress is required
**Work Postures**
When considering the work postures associated with this job, the following factors may apply:
Sitting continuously for many hours per day, up to 6 hours per day
**Physical Demands**
When considering the physical demands associated with this job, the following factors may apply:
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
**Work Hours**
When considering the work hours associated with this job, the following factors may apply:
Working Saturdays when necessary to meet the weekly productivity goal.
Postal Code: 77019
Category (Portal Searching): Logistics
Job Location: US-TX - Houston
Job Profile ID: C00749
Time Type: Full time
Location Name: SCI Corporate Office
Full Time
$44k-55k (estimate)
06/21/2024
07/10/2024
The following is the career advancement route for Customer Order Specialist? positions, which can be used as a reference in future career path planning. As a Customer Order Specialist?, it can be promoted into senior positions as an Order Fulfillment Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Order Specialist?. You can explore the career advancement for a Customer Order Specialist? below and select your interested title to get hiring information.