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This position performs the administrative functions for the Monument Processing Center in support of our Funeral Directors, Family Service Counselors and Monument Sales Specialists. The overall objective is to ensure the highest quality services are provided to our clients at all times. Specifically, this position insures that monument and inscription orders are completed by coordinating activities with the cemeteries, vendors, customers and associates in a most efficient, timely and accurate manner.
Monument Processor Specialist
JOB RESPONSIBILITIES

• Work with the region to transition paper files and records to electronic recordkeeping systems
• Adheres to compliance with Company standard operating policies and procedures for all functions
• Manually review files and documents for accuracy and compliance
• Interprets and evaluates documentation to verify information on all services are completed with accuracy and consistency
• Demonstrates quick response to document inquiries and provides customers with clear instructions to address documentation as needed
• Maintains professional and cooperative relationships with clients and associates
• Follow up on customer payments and insure compliance to M&I payment policy
• Verifies payments of all accounts payable invoices
• Controls receipt and deposit of cash payments
• Reconciles all accounts
• Processes same day check requests
• Makes bank deposits
• Collaborates and coordinates with all other departments within the business unit
• Generates monthly reports for key performance indicators
• Updates general price lists and approves monument contracts as necessary
• Monitors document retention policies and disposes of expired documents in a secure manner

MINIMUM Requirements
Education

• High School diploma or equivalent
• Bachelor's degree in Business Administration or related discipline strongly preferred

Experience

• Four (4) years of administrative work experience in a fast-paced professional office setting with a strong customer-focused capacity

Knowledge, Skills and Abilities

• Strong computer skills, solid working knowledge of computer applications, MS Office, e-mail, internet and basic office equipment required
• Good written and oral communication skills
• Clear and legible handwriting
• High level of personal compassion, integrity and confidentiality
• Problem solving skills
• Ability to multi-task, set priorities and meet tight timeline and customer demands
• Demonstrated attention to detail dealing in an industry that is very paper intensive
• Driven to follow up on processes through to completion
• Ability to work with a sense of urgency to complete orders in an efficient manner
• Ability to work with minimal supervision

Work CONDITIONS
When considering the work hours associated with this job, the following factors may apply:
Work Environment

• Work indoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• Professional Dress is required

Work Postures

• Sitting continuously for many hours per day, up to 7 hours per day
• Climbing stairs to access buildings on occasion

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• May be required overtime on occasion to meet customer demands
• May be required to work occasional weekends to meet customer demands

Postal Code: 46808
Category (Portal Searching): Administration and Clerical
Job Location: US-IN - Fort Wayne