5 Technical Support Engineer I Jobs in Palo Alto, CA
Sciton is Hiring a Technical Support Engineer I Near Palo Alto, CA
Job SummaryShift: The shift is from 8 AM to 5 PM (PST). Traveling: The TSE would only travel during the training period, and shadow the Field Service Engineers on service calls.
In This Role, You Will
- Provide advanced troubleshooting and resolve Customer Service related queries through phone, chat and web tickets in accordance with Sciton policies and procedures
- Install, service and maintain complex medical laser systems
- Travel to perform Field Service when needed
- Submit estimates, place parts orders and schedule services as needed
- Create various types of reports for the Service, R&D and Engineering departments
- Interact with Engineering and Manufacturing departments to provide solutions to customers.
- Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information
- Professionally screen incoming customer calls, assist with ticket creation, verify entitlement and route customers to the appropriate team within the Customer Service & Support organization
- De-escalate situations involving dissatisfied customers, offering assistance with a calm demeanor and support
- Develop a good understanding of all Sciton products, contracts and licensing
- Participate in the creation and improvement of Sciton Customer policies, procedures and guidelines relating to Customer Service
- Deliver the best quality in order to achieve high level of Customer Satisfaction
- Develop good and respected relationships with internal and external customers by providing accurate, courteous and efficient service & support
- Work with other staff in the department to meet the performance targets for efficiency, cost-effectiveness, productivity and quality that are above the average in the industry
- Attend and participate in meetings that may include overseeing a project, offer ideas and suggestions to improve programs and customer service
- Identifying recurring problems that result in customer service issues, and work with other team members to determine the root cause and potential solutions
- Electronics or Mechanical Engineering degree
- Technically oriented with hands-on technical experience preferred
- Familiarity with computers, Word, and Excel
- Continually develop positive relations within the Sales and Service Team
- Build company and product knowledge.
- Develop, exercise, and maintain excellent customer relations skills.
- Working knowledge of customer needs in a medical environment.
- Understand product alignment and certification to specification.
- Demonstrate familiarization with basic Laser technology and applications.
- Ability to work independently.
- Ensure high output level and be able to multi-task.
POSITION Technical Support Engineer I
LOCATION Palo Alto (HQ)
About The OrganizationSCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.
At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.
Life At ScitonAt Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:
- The support, recognition, and room to grow their careers within Sciton.
- Empowerment to develop their creative genius and encouragement to be lifelong learners.
- Incentives for creativity and innovation across the organization.
Job Summary
Full Time
Medical Technology
$99k-125k (estimate)
07/31/2024
09/26/2024
sciton.com
PALO ALTO, CA
200 - 500
1997
Private
JAMES HOBART
$50M - $200M
Medical Technology
Related Companies
About Sciton
Sciton designs, manufactures and markets laser equipment to the healthcare sector.
The job skills required for Technical Support Engineer I include Technical Support, Customer Service, Innovation, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer I. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
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Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
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A Technical Support Engineer provides customer service for computer hardware and software.
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Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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Step 3: View the best colleges and universities for Technical Support Engineer.
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