5 Technical Support Engineer II (Escalation Engineer) Jobs in Palo Alto, CA
Sciton is Hiring a Technical Support Engineer II (Escalation Engineer) Near Palo Alto, CA
Compensation And BenefitsThe salary range for this position is $85k - $110k. In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.
In this role, you will:.
- Provide professional, courteous, enthusiastic, prompt and skilled technical service to Sciton customers.
- Use your extensive technical troubleshooting and customer support background to provide front line support to Sciton Tier 1 Support and to Sciton customers encountering escalated technical problems.
- Become primary liaison between factory and Sciton Service
- Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems.
- Take initiative to ensure customer satisfaction and improvement of the service department processes and procedures
- Build trust with customers by ensuring integrity and accountability.
- Partner with cross-functional Sciton departments to ensure comprehensive, coordinated and effective communication and support approaches
- Knowledge of optics, electronics, cooling systems, power supplies and laser systems
- 5-10 years related field service experience in troubleshooting medical laser equipment
- Must be technically oriented with hands on laser technical experience.
- Demonstrate familiarization with Laser technology and applications.
- Working Knowledge of customer needs in a medical environment
- Strong customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
- Proficiency in the Microsoft Office suite required.
- Prioritization and multi-tasking skills required.
- Excellent communication, customer interaction and phone interaction skills required.
- Bachelor’s or Associate’s degree in Electronics, Laser Technology or equivalent with a minimum of 5 years of experience in electronic system troubleshooting/technical support/ customer service/dispatch experience.
- Medical device experience a strong plus
POSITION Technical Support Engineer II (Escalation Engineer)
LOCATION Palo Alto (HQ)
About The OrganizationSCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. With a vision to improve people's lives, our top-tier devices are built to order with integrity by pioneering, customer-focused, and results-driven individuals.
At the heart of it, innovation is a fundamental cornerstone of our culture. We strongly believe that new ideas can come from anyone, anywhere, at any time and embrace an open-door culture that welcomes and fosters individuals who are creative, driven, passionate, and willing to take the lead with us. Join us for an opportunity to grow and make an impact.
Life At ScitonAt Sciton, people matter. We are more than a company; we are a family, which is why we give all our employees:
- The support, recognition, and room to grow their careers within Sciton.
- Empowerment to develop their creative genius and encouragement to be lifelong learners.
- Incentives for creativity and innovation across the organization.
Job Summary
Full Time
Medical Technology
$99k-129k (estimate)
07/31/2024
09/26/2024
sciton.com
PALO ALTO, CA
200 - 500
1997
Private
JAMES HOBART
$50M - $200M
Medical Technology
Related Companies
About Sciton
Sciton designs, manufactures and markets laser equipment to the healthcare sector.
The job skills required for Technical Support Engineer II (Escalation Engineer) include Technical Support, Troubleshooting, Initiative, Customer Service, Innovation, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer II (Escalation Engineer). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer II (Escalation Engineer). Select any job title you are interested in and start to search job requirements.
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