5 Customer Care Specialist Jobs in Lafayette, CO
SCL Health is Hiring a Customer Care Specialist Near Lafayette, CO
**Customer Care Specialist**
**You.**
You bring your body, mind, heart and spirit to your work as a Customer Care Specialist.
You know how to move fast. You know how to stay organized. You know how to have fun.
Youre equally comfortable with customer service and technology.
Youre great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
**Us.**
is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our clinical float and travel program staff serves in a variety of specialties throughout our hospitals in Colorado and Montana.
are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
**We.**
Together well align mission and careers, values and workplace. Well encourage joy and take pride in our integrity.
Well laugh at each others jokes (even the bad ones). Well hello and high five. Well celebrate milestones and acknowledge the value of spirituality in healing.
Were proud of what we know, which includes how much there is to learn.
**Your day.**
As a Customer Care Specialist you need to know how to:
* Utilize Best in the Nation customer service skills
* Answer Emergency Line calls and page the emergency overhead, page appropriate staff related to the emergency, complete incident report and broadcast emergency banner as needed
* Posting Facility on call schedules as needed
* Conduct discharge surveys with recently discharged ED and OBS patients
* Respond to all incoming calls to the CCC in a positive and effective manner
* Accurately access SCL Healths databases to locate patients, doctors and associates and route to correct destination
* Be able to clearly and correctly overhead page announcements as directed
* Page overhead per SCL Health Policies & Procedures
* Page staff and physicians on individual pagers as needed and per procedures
* Monitor various alarms and respond accordingly per policy
* Support Customer Care Specialist in dual emergency situations as needed
* Prepare written reports as needed
* Be able to send out emails timely and correctly
* Record and log all long distance calls
* Monitor weather radio for adverse conditions and report to the Administrator on call or the Hospital Supervisor as needed. Page on-call Hospice nurse as needed
* Act as backup for Hospice after hours and on weekends
* Enter call lists into appropriate database for departments and publish
**Your experience.**
We hire people, not resumes. But we also expect excellence, which is why we require:
* High School diploma or equivalent, required.
* Minimum of one (1) year of experience working as a telephone operator, receptionist, or in a professional business environment, required.
* Proficiency in office software applications and customized call center applications, required.
* Experience working in a healthcare environment, preferred.
**Your next move.**
Now that you know more about being a Customer Care Specialist on our team we hope youll join us. At SCL Health youll reaffirm every day how much you love this work, and why you were called to it in the first place.
**Organization: SCL Health Denver Regional System Services**
**Primary Location: Lafayette, CO**
**FTE: 1**
**Schedule: Full-time**
**Shift: Variable**
**Job #: 8615**
**Salary: $14.77 $18.76**
Job Summary
Full Time
$43k-53k (estimate)
06/25/2024
07/13/2024
sclhealth.org
GRAND JUNCTION, CO
15,000 - 50,000
1864
MARY CLARICE
$1B - $3B
Hospital
Related Companies
About SCL Health
Were happy to share a little about us: When visiting our care sites you will notice our patients and families are the center of our thoughts, communications and actions. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the health of the communities we serve. Founded by the Sisters of Charity of Leavenworth in 1864, we provide comprehensive, coordinated care through 8 hospitals, 100+ physician clinics, home health, hospice, mental health and safety-net services primarily in Colorado and Montana. We relentlessly focus on delivering safe, high-quality, effecti...ve care to every patient, every time, everywhere. Mission & Vision You can take comfort in knowing that SCL Health is a faith-based organization guided by our mission, vision, and values. Mission | We reveal and foster God's healing love by improving the health of the people and communities we serve, especially those who are poor and vulnerable. Vision | Inspired by our faith, we will partner with our patients and communities to exceed their expectations for health. Awards and Recognition If you need care, you want to know that your hospital or healthcare system is known for patient safety and excellence. You can feel confident that SCL Health is establishing a national reputation for our commitment to safety, excellence and innovation. Saint Joseph Hospital in Denver, Colorado, received accreditation from the prestigious Magnet Recognition Program. This is the nations top honor for nursing excellence, quality patient care and innovations in practice. Healthgrades recognized SCL Health for having three of the best hospitals in the nation- Lutheran Medical Center in Wheat Ridge, Saint Joseph Hospital in Denver, and Good Samaritan Medical Center in Lafayette. St. James Healthcare in Butte and Holy Rosary Healthcare in Miles City, have both been recognized as top Rural Hospitals, based on the industrys most comprehensive rating of rural providers in the US.
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The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
