1 Director of Applications and Project Management Job in Garden, NY
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Director of Applications and Project Management
$161k-198k (estimate)
Full Time | Social & Legal Services
1 Month Ago
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SCO Family of Services is Hiring a Director of Applications and Project Management Near Garden, NY
Job Details
DescriptionJob Summary:The Director of Applications and Project Management is responsible for overseeing the strategic direction, development, and implementation of application systems, and project management processes across SCO Family of Services. The role involved leading a team of Project Mangers, Product Managers, and Applications Support team members to ensure that we are employing the right technology, solutions, that are aligned to SCOs mission. The Director of Applications and Project Management will drive the planning and execution of projects across technology. Also, the Director is responsible for managing the lifecycle of applications, including effective implementation, integration, and ongoing support. Finally, the Director of Applications and Project Management will work with stakeholders across the organization to identify needs, develop solutions, and implement best practices in application development. This role requires a customer service first mindset, a strong background in project leadership, IT Management, and strategic planning.
Key ResponsibilitiesRole Requirements:
DescriptionJob Summary:The Director of Applications and Project Management is responsible for overseeing the strategic direction, development, and implementation of application systems, and project management processes across SCO Family of Services. The role involved leading a team of Project Mangers, Product Managers, and Applications Support team members to ensure that we are employing the right technology, solutions, that are aligned to SCOs mission. The Director of Applications and Project Management will drive the planning and execution of projects across technology. Also, the Director is responsible for managing the lifecycle of applications, including effective implementation, integration, and ongoing support. Finally, the Director of Applications and Project Management will work with stakeholders across the organization to identify needs, develop solutions, and implement best practices in application development. This role requires a customer service first mindset, a strong background in project leadership, IT Management, and strategic planning.
Key ResponsibilitiesRole Requirements:
- Develops and maintains Project Management best practices, methods, templates, processes, and policies for Project Management Teams
- Provides leadership to the Applications and Project Management teams, including but not limited to:
- Supervision, Management, and development of team
- Team oversight, facilitation, and leadership in team meetings and support of the team meeting project deliverables.
- Primary point of contact for issue escalation, management, and mitigation for the project management team
- Work with internal and external project teams to discuss project, issues, and status.
- Oversee the selection, acquisition, development, installation, and deployment of applications technology for SCO.
- Ensure that all technology projects have clear business goals and success metrics.
- Monitor and Report on project actual vs expected results including time, budget, and resources.
- Ensure support of all SCO applications through the development Service Level Agreements (SLA’s) designed to ensure that Application availability, programming and related support services are performed within the established guidelines.
- Manage the software life cycle, including purchase, installation, upgrades, and decommission.
- Identify potential impacts of introducing new applications and systems; develop plans to mitigate the same.
- Play an active role in the organization’s system governance structures, collaborating with IT, program leads, and external partners to make informed decisions about technology policies, application updates, and system integrations.
- Advocate for the technology and support needs of staff to ensure technology solutions are aligned with user requirements and organizational objectives.
- Act as a consultant to help programs optimize applications for their unique operational contexts.
- Collaborate with department heads, program leadership, and IT leadership to identify and address technology application needs.
- Offer ongoing support and coaching to staff, fostering a culture of continuous learning.
- Adopt a customer service focus mindset and implement across team
- Partner with IT Directors and managers on building a cohesive team to support SCO programs and staff
- Work with Programs and Operations on SCO corporate projects and initiatives
- Partner with CIO on technology vision, 5-year plan, and decisions to provide exemplary service to SCO.
- Work with IT team, Executive Council, Admin Council, and others across the organization to resolve escalated issues and provide follow-up and documentation on key issues to ensure timely and accurate resolution
- Work with customers to identify areas for improvement
- Work with Applications and Project Management Teams and IT leadership to establish Project Management best practices, policies, and procedures.
- Work with Senior managers to develop KPI (Key Performance Indicators) reporting process. Reports will be provided weekly and monthly
- Provide weekly status reporting on projects, and wide-spread incidents
- Complete Incident forms where appropriate
- Manage the Applications and Project Management Teams through supervisory processes and performance evaluation
- Complete performance reviews and professional development plans for Applications and Project Management Teams.
- Coordinate team meetings, one-on-one meetings, and supervision meetings.
- Ensure staffing levels are adequate for workload
- Prioritization of work to ensure work is completed in a timely manner
- Recruit, train and support Project Management Team
- Review and work with team to create Career Development Plans for Applications and Project Management Teams.
- Look for opportunities to mentor the staff and develop methods for knowledge sharing.
- Manage staffing and scheduling
- Proficiency in strategic planning, setting project milestones, risk management, resource allocation, and ensuring projects align with organizational goals.
- Ability to design and conduct needs assessments and gap analyses, set measurable objectives, develop comprehensive training strategies, and plan resource allocation.
- Proficiency in foreseeing potential challenges and opportunities for technological advancements within the non-profit sector.
- Advanced project management skills, including the ability to plan, execute, and oversee projects from conception through to completion.
- Skilled in using project management software and methodologies (e.g., Agile, Waterfall) to track progress and manage tasks efficiently.
- Deep understanding of current and emerging technologies relevant to the human services non-profit sector.
- Ability to quickly learn new software and systems and apply this knowledge to solve programmatic challenges.
- Skill in optimizing applications for specific programmatic needs and guiding others in their effective use
- Understanding of basic IT infrastructure and how software applications integrate within it.
- Advanced ability in managing and leading cross-functional teams, including managing a matrixed network of application super users, ensuring effective collaboration between diverse groups and timely delivery.
- Coordinating tasks among team members who report to different supervisors, ensuring alignment of goals, and maintaining high team morale.
- Proficiency in conflict resolution, fostering a culture of mutual understanding and respect, and facilitating effective decision-making processes.
- Excellent verbal and written communication skills to clearly convey complex technical concepts to non-technical audiences.
- Skilled in proactive communication that seeks to anticipate needs, questions, or issues that may arise and address them upfront.
- Ability to engage with and collaborate effectively with various stakeholders, including IT professionals, program staff, and external partners.
- Skilled in acting as a liaison between technical and non-technical teams to ensure clear understanding and alignment of objectives.
- Strong analytical abilities to inform decisions and improve training programs and processes through data.
- Proficiency in identifying, diagnosing, and solving complex problems related to technology use and training.
- Capability to evaluate the effectiveness of training initiatives and implement data-driven enhancements.
- Bachelor's degree in technology, Project Management, Communications, Business, or related field
- PMP (Project Management Professional) certification
- Minimum of 10 years' experience in a technology environment with roles of increasing responsibility.
- Minimum of 4 years direct or matrix supervision of staff.
- Minimum of 5 years-experience working with business stakeholders
- Minimum of 5 years-experience working with and managing vendors
- Minimum 3-5 years-experience managing projects in a non-profit human services environment.
- Demonstrated ability to lead large scale multi-year projects.
- Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations.
- Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
- Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus, and achieve objectives.
- Excellent leadership, communication, and interpersonal skills.
- Familiarity with health care or health care related organizations
- Experience with and understanding of strategic and business planning methods, tools, and processes.
- Self-motivated, decisive, with the ability to adapt to change and competing demands.
- Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
- Demonstrated business savvy to work effectively with others to achieve key business and technology goals.
- This position has the ability to be hybrid requires an elevated level of self-discipline, virtual collaboration, and communication.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Social & Legal Services
SALARY
$161k-198k (estimate)
POST DATE
08/10/2024
EXPIRATION DATE
08/30/2024
WEBSITE
sco.org
HEADQUARTERS
FARMINGVILLE, NY
SIZE
3,000 - 7,500
FOUNDED
1895
CEO
SAMMY VALENTIN
REVENUE
$200M - $500M
INDUSTRY
Social & Legal Services
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About SCO Family of Services
SCO Family of Services helps New Yorkers build a strong foundation for the future. We get young children off to a good start, launch youth into adulthood, stabilize and strengthen families and unlock potential for children and adults with special needs. SCO has played a vital role in delivering human services in communities throughout New York City and Long Island for 125 years.
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