Scootaround Powered By WHILL is looking for a Terminal Agent to help assist with delivering/picking up mobility equipment to the Cruise Ports in the Miami, Florida area.

Who We Are

Scootaround Powered By WHILL is North America’s leading mobility enhancement company. We rent, repair, and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997, Scootaround Powered By WHILL has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround Powered By WHILL is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide.

What You Will Do  

• Providing excellent Customer Service both internally and externally.
• Delivering and picking up rented mobility equipment to Cruise Ships. Ensuring every unit meets Scootaround Powered By WHILL’s Safety, Functionality, and Show Quality standards. 
• Providing basic Troubleshooting and Service on the equipment. 
• Promoting and upselling mobility equipment rentals for cruise customers, ensuring the facilitation of walk-ins and accommodating last-minute rentals on-site at the Terminal.
• Providing passengers with the training required to operate the unit and basic troubleshooting.
• Sanitizing equipment before and after each delivery. 
• Assisting in other areas as needed and performing other duties as assigned. 
• Completing all necessary paperwork fully and accurately. 
• Performing all assigned duties in a safe and responsible manner.
• Tracking all assets using TrackAbout – Asset Management System. 

Requirements

• Must possess strong attention to detail. 
• Must have a valid Driver’s License. 
• TWIC Card holders are an asset. If you do not have a TWIC Card, we will assist you in the application.
• Must be able to lift up to 50 lbs. 
• Able to work under pressure and in changing environmental conditions. 
• Basic Computer and Microsoft knowledge required. 
• Must have a flexible schedule to work available days, evenings, and weekends. 
• Must be comfortable interacting with customers and previous customer service experience of 2 or more years is preferred.
• Previous sales and up-selling experience preferred.

Additional Information

• Fun, flexible, team-oriented environment.
• Excellent benefits package. (Healthcare, Dental, Vision, 401K) 
• PTO. (Vacation plan, Holidays, Personal Days) 
• Full Time, $19.00 per hour.
• Will be working at the ports of Miami

If you thrive on helping people, think about choosing a rewarding career where you will have the opportunity to connect with people in challenging situations.

How to Apply

• We thank all applicants, but only those selected for an interview will be contacted.