Job Title : Service Desk SupportAssistant

Location : New York City NY

EmploymentType : FullTime

CompanyOverview :

We are a leadingconstruction company based in New York City dedicated to deliveringhighquality projects across residential commercial andinfrastructure sectors.

Our team is committed to excellence inevery aspect of our work and we understand that technology plays acrucial role in our success.

We are looking for a skilled andmotivated individual to join our team as a Service Desk SupportAssistant.

PositionOverview :

The Service DeskSupport Assistant will be the first line of support for ouremployees helping to resolve technical issues and ensure smoothdaily operations.

The ideal candidate will be techsavvy with strongproblemsolving abilities and excellent communication skills. Thisrole is perfect for someone who enjoys helping others and is eagerto grow within the IT field particularly in the constructionindustry.

KeyResponsibilities :

• Providefirstlevel technical support to employees addressing hardwaresoftware and networkrelated issues.
• Respond toservice requests and incident reports via phone email or inpersonensuring prompt and effectiveresolution.
• Troubleshoot and resolve common ITproblems escalating more complex issues to higherlevel supportteams when necessary.
• Assist in setting up andconfiguring computer systems software and peripherals for newemployees and project teams.
• Maintain accuraterecords of support requests and resolutions in our IT servicemanagement system.
• Monitor and manage ITequipment inventory ensuring that all devices are in good workingcondition and properly allocated.
• Provide basictraining to employees on using company systems software and ITpolicies.
• Collaborate with the IT team toidentify opportunities for improving service desk processes andoverall ITsupport.

Qualifications :

• Highschool diploma or equivalent; an associates degree or certificationin ITrelated fields is a plus.
• Previousexperience in a service desk IT support or help desk rolepreferably within the construction or relatedindustry.
• Strong technical knowledge of commonsoftware hardware and networkingissues.
• Excellent communication andinterpersonal skills with the ability to explain technical conceptsto nontechnical users.
• Strong organizationalskills and attention to detail.
• Ability to workindependently and as part of a team in a fastpacedenvironment.
• Familiarity with IT servicemanagement software and tools.
• Acustomeroriented mindset with a commitment to providing highqualitysupport.

WhatWe Offer :

• Comprehensive benefits packageincluding health dental and visioninsurance.
• Opportunities for career growth andprofessional development within the IT and constructionindustries.
• A collaborative and inclusive workenvironment.
• The chance to work with a companythat values technology as a key component of itssuccess.

Last updated : 2024-08-21