Position Description

The Customer Service Representative (CSR) is responsible for delivering personalized service to the customer throughout the life of the customer relationship. The CSR will be the liaison between the customer and our Account Managers and Design team. In this role, this person will act as the communication center for invoicing, proofs, design changes and collections.

Responsibilities

• Handle customer calls efficiently and effectively while providing exceptional customer service
• Accurately and promptly execute transactions, such as billing inquiries and account updates.
• Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation.
• Resolve account delinquency by collecting past-due payments as needed
• Obtain complete and accurate documentation from customers.
• Manage daily workflow within the prescribed timeline.

Qualifications

• Strong interpersonal skills: professional, courteous, empathetic, level-headed, and composed.
• Excellent customer service and or sales skills. Customer Service experience is preferred.
• Superior communication skills in verbal and written communication.
• Effective listening, problem-solving, and negotiating required.
• Advanced computing skills with the ability to learn POS systems, QuickBooks experience preferred.
• Proven record of dependability with excellent time management and the ability to self-manage.
• Proven ability to handle stressful situations and effectively manage a high-volume workload in a fast-paced environment.

Schedule:

• 6-8 hour shift
• Monday to Friday
• Ability to commute:
• Midvale, UT 84047: Reliably commute with own transportation
• Work Location: One location
• Job Type: Full-time