1 IT Support Analyst Job in Syracuse, NY
Seal & Design Inc, Higbee Division is Hiring an IT Support Analyst Near Syracuse, NY
The IT Support Analyst is responsible for providing computer hardware and software troubleshooting assistance to users of Seal & Design Inc. and its Able and Higbee Divisions.
Monday - Friday, 8:30 am - 5:00 pm
We offer a comprehensive benefit package including PTO, paid holidays, medical, life, dental, vision and 401(k) and Profit Sharing Plan.
Job Responsibilities:
Tier 1 Help Desk support:
- Monitoring Help Desk phone support line
- Utilize Help Desk (SpiceWorks) software on a daily basis to ensure that all new issues are entered, reviewed, and/or escalated in a timely manner and according to Seal & Design Inc. expectations
- Perform software troubleshooting using remote desktop utilities (TeamViewer)
Tier 2 Help Desk support:
- Network troubleshooting (Meraki and Extreme)
- Server setup and patching (Windows Server 2008, 2012, 2016)
- User account creation and management (Active Directory)
Assists in purchasing, tracking, and deploying all computer software and equipment, including, but not limited to, computers, servers, printers, and mobile devices
Creates documentation for the Help Desk knowledge base and supporting documents used to standardize support processes and IT policies; maintaining the site hardware and network map
Completes software installs and updates as needed
Performs maintenance and assisting with the troubleshooting of all peripheral equipment, such as label printers, hand scanners and AV devices
Helps with other discretionary projects to improve reporting, workflow and/or efficiency of the IT Team
Qualifications:
- Bachelor's degree in Management Information Systems, Computer Science, or equivalent degree from an accredited institution
- Previous experience working in a Help Desk or tech support environment
- Demonstrated proficiency and desire to deliver excellent customer service
- Strong written and oral communication skills; attention to detail
- Working knowledge of Microsoft Office suite, including MS Visio and/or MS Project
- Working knowledge of Google products (G-suite)
- Experience with Windows 7/8/10; Mac OS X, Linux and/or Windows Server a plus
- Valid driver license
- US citizenship or Green Card
About Us
Seal & Design Inc. is a leading manufacturer and distributor of die cut gaskets, seals, O-rings, and molded rubber and plastic products with global revenue of $62 million. Our company supplies to the automotive, medical, electronics, OEM equipment, hydraulics and many other commercial industries and is headquartered out of a 91,000 sq. ft. production and warehouse facility in Clarence, New York which is IATF 16949:2016 certified.
Additionally, we have a 16,000 sq. ft. sales and distribution facility in Toronto, Ontario and a Syracuse, NY location which has 60,000 sq. ft. of manufacturing and office space; both of which are ISO 9001 certified.
Our workforce is second to none and takes great pride in delivering world-class customer service and products and providing technical support/solutions for our customers. This year we are celebrating 30 years of success and take pride in being on the Buffalo Business First's list of Top 50 Fastest Growing Companies in WNY - 14 years in a row!
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Schedule:
- Monday to Friday
- On call
- Weekends as needed
Ability to Relocate:
- Syracuse, NY 13211: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$56k-70k (estimate)
06/13/2024
10/09/2024
The job skills required for IT Support Analyst include Technical Support, Troubleshooting, Customer Service, Help Desk, IT Support, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Analyst. Select any job title you are interested in and start to search job requirements.
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