Seamless Migration is seeking a career and customer-oriented ServiceNow Administrator, to join our team in Springfield, VA.

CLEARANCE

• Active TS/SCI clearance (existing clearance required to start)

• Ability to obtain and maintain a Counterintelligence (CI) Polygraph

LOCATION

• Springfield, VA

OVERVIEW

• Perform configuration, development, support, and maintenance of SNOW instances
• Collaborate with stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment
• Automate workflows through Service Catalogs
• Create key ITIL service operations and management processes including but not limited to:
• Request, Incident, Problem, Configuration, Change, Knowledge, and Asset Management
• Design, develop, and build custom applications
• Provide support to end-users of the Information Technology Service/Operation Management (ITS/OM) solutions

QUALIFICATIONS

• 5 years of direct experience with the ServiceNow platform as an administrator/developer
• Proficiency in gathering requirements, database design schemas, and data modeling
• ServiceNow Certified Systems Administrator Certification
• IAT Level II Certification
• Experience customizing or developing reports from data residing in relational databases
• Experience customizing or developing dashboards and charts from data source(s)
• Familiarity with Web technologies such as JavaScript, HTML, XML, and CSS
• Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
• Familiarity with the NOW platform's APIs and Integrations
• Strong knowledge of and experience in ServiceNow core architecture and applications including:
• Incident, Problem, Change, Portal, Asset, Configuration Management (CMDB), Knowledge Management, Mid-Server, Integrations, LDAP, Flow Designer, and SSO
• Strong understanding of IT Service Management (ITSM) and common service level agreements (SLA) measurements
• Proven experience training users on customizations and processes
• Proven experience with process and solution integration, workflow, design/configuration, and reporting

NICE TO HAVE

• 8 years of direct experience with the ServiceNow platform as an administrator/developer
• Advanced ServiceNow certifications
• Experience with Agile software development
• ITILv4 Intermediate certification(s)
• Proficiency with Microsoft Office Suite and SharePoint

BENEFITS

• 100% paid Medical, Dental & Vision
• 6% 401K match (Vested Immediately)
• 29 Days' PTO
• Flexible Work Schedule
• Tuition/Certification Reimbursement
• Growth Opportunities within an Emerging Defense Company

Job Type: Full-time

Pay: $140,000.00 - $180,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you require sponsorship now or in the future?

Experience:

• ServiceNow: 3 years (Required)
• IT: 5 years (Preferred)

License/Certification:

• US Citizen (Required)
• IAT Level II (Preferred)
• ServiceNow Certified System Administrator (Preferred)
• TS/SCI Clearance (Required)

Work Location: In person