We are seeking a full-time, and on-site IT Specialist who can be our resident technology support expert! This position pays $50,000 to $65,000 plus great benefits, generous PTO, and a true work / life balance!

As the go-to IT guru who reports to the executives of the company, we are seeking someone who thrives in a fast-paced environment, and has the ability to provide white-glove, concierge-level services (while juggling multiple demands).

TECHNOLOGY REQUIREMENTS:

• Windows SME (Windows 10 )
• Microsoft Office 2013 – O365
• Desktop client and web-based applications
• Cloud services (Azure)
• Active Directory
• Audio/Video hardware
• Docking Stations
• Monitors
• Wireless peripherals
• Remote access
• Virtual Private Networks
• Citrix environments
• Telecommunications
• Laptop and desktop PCs
• LAN/WAN
• Ability to occasionally lift and move items up to 50 lbs
• Ability to travel to our New York offices

RESPONSOBILITIES:

• Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.
• Collect and track equipment from departed end users following standardized asset tracking procedures.
• Provide support for video conferencing and related A/V on-site systems.
• Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.
• Coordinate user requirements with regional supervisors, management, and other IT teams.
• Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.
• Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.
• Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.
• Adhere to organizational change management processes.